Apprentice Customer Service Advisor - Steven Eagell Toyota - Ashford

The role of a Customer Service advisor is vital to the smooth running of the aftersales department. Duties will include: Using systems, equipment and technology to meet the needs of your customers Using a range of questioning skills, including listening and responding in a way that builds rapport Understanding the difference between internal and external customers Knowing the internal policies and procedures, including any complaints processes and digital media policies Understanding the different needs and priorities of your customers and the best way to manage their expectations Understanding your role and responsibilities Knowing the targets and goals you need to deliver against