Microsoft-Focused ICT Level 3 Apprentice

Assist with the installation, configuration, and maintenance of network infrastructure, Microsoft servers, and Apple/Microsoft desktop systems Monitor system performance, troubleshoot technical issues, and optimise infrastructure reliability Support system upgrades, patch management, and configuration changes across IT environments Implement and maintain IT security controls, user access management, and resilience measures Produce and maintain technical documentation for systems, infrastructure, and operational processes Collaborate with internal stakeholders and external suppliers to resolve technical issues and deliver IT services Conduct root cause analysis to identify, resolve, and prevent recurring technical incidents