Customer Relationship Manager

Job description About Teaching Socials The leading management consultancy for personal brands in German-speaking countries Team of 25 high-performers Within 2 years monthly sales grew from 0 to a constant >750,000 € We help real estate and financial entrepreneurs make their personal brand visible, win more customers in a planned manner and scale their company The role: You are the person who ensures that no customer is quietly lost. You keep the relationship between calls warm and alert - through daily monitoring, proactive maintenance and reliable follow-up. Our account managers provide strategic advice, you close the gap in between: you recognize early on when a customer is detached and act before it is too late.

If you stick with it, the customer stays. Your tasks: Proactive relationship management: Actively maintain contact before customers ask - structured, warm and systematic instead of on demand Risk monitoring: Monitor inactivity, declining satisfaction and lack of posts daily - every risk signal has a documented measure within 48 hours Activation & Accountability: Get customers to post regularly, use the platform and appear in calls Social proof: systematically collect Trustpilot reviews and case studies - planned instead of random Data maintenance: CRM mandatory fields, health Scores, status and next step - always complete and up to date AM relief: Removing the reactive WhatsApp load from the account managers so that there is time for projection and upsell Escalation with judgment: Knowing when a case belongs to AM - and thereby providing an initial diagnosis, not just an alarm Results by which you are measured: ≥ 80% of active customers are active: post, use the platform, appear in calls Every risk signal escalates documented within 48h ≥ 2 new Trustpilot reviews per week and ≥ 1 completed case study per month Noticeably less founder and AM time for reactive customer inquiries Direct contribution to the renewal rate - target Q3 2026: ≥ 70% This is what we offer Real responsibility and a separate area from day one A fast-growing company with a clear vision and a strong team A role with direct, measurable impact - visible from the first secured extension Flat Hierarchies and short paths directly to the AM team and leadership Professional structures and a digital working environment Why Teaching Socials: 100% remote Direct work with and impact on the largest personal brands in the DACH region Self-realization + personal responsibility Fast internal implementation of ideas - young & growth-hungry environment Above-average pay Further development and building a common mission Investment in skill development 4 team events per year Values: See Teaching Socials Manifesto (!) Application: Apply with yours CV, relevant references (customer or community support, retention successes for which you were responsible) and an answer to this question: Describe a customer who you actively prevented from leaving - how did you recognize the risk and what did you specifically do? Job

Requirements

Advantage: Experience in customer success, community management or customer service with a demanding target group CRM experience (Monday.com, HubSpot, Notion or similar) Understanding of social media, personal branding or content platforms Experience with entrepreneurs as customers or with NPS/CSAT systems Own creator / social media background What we are not looking for: People who secretly want to become account managers instead of having the relationship layer People who work reactively and wait for customers to get in touch Classic support employees who just processing tickets People who need constant instruction instead of driving themselves People who are just looking for a job and don't want to grow Find more English Speaking Jobs in Germany on Arbeitnow