Customer Service Agent - dentolo (all genders) - remote

In order to further advance digital health protection and give even more people access to meaningful preventive care, we are further expanding our customer service team for our product dentolo (brand for dental supplementary tariffs). Therefore, we are now looking for a new empathetic Customer Service Agent (all genders) with a weekly working time (Monday to Friday) of (exclusively) 40 hours. Your place of residence should ideally be in the Berlin/Brandenburg area - if this is not the case, you are still welcome to apply (home office possible)!

Your role in our customer communication team: Processing inquiries via inbound and outbound telephony, email and chat. Customer service: As the first point of contact, you will be available to help our customers with any questions. With your product expertise, you will help existing customers to answer their needs and inquiries about their additional dental plans.

Knowledge management: You support the creation and further development of our digital knowledge database. Process optimization and automation: You make an important contribution to improving and optimizing our processes and the customer journey in the area of ​​customer success. Your profile Experience in customer support: You have already gained experience in customer service or similar areas with customer contact.

Organizational talent and teamwork: You have organizational and communication skills. Your team spirit, coupled with your flexibility, make you a valuable asset. You not only bring open-mindedness and motivation, but also show the willingness to actively participate in shaping a dynamic company.

Previous dental knowledge is an advantage. Interest in insurance topics: You are curious about the insurance sector or are willing to work in this field. Knowledge of MS Office: Ideally, you have the know-how for MS Office applications.

Language skills in the working environment: You have excellent written and spoken German skills (at least C1). You also have fluent English skills. Why getolo? 🌴 Salary & vacation Attractive fixed salary Staggered vacation days, starting at 28 days (max.

30 days). Free on December 24th and 31st 🧑‍💻 Mobility & Flexibility You have the choice between a free Swapfiets bike or a BVG or Germany ticket subsidized by us Work hybrid - from your home office or in our office in Berlin-Mitte Work up to 60 days in other EU countries 🧘 Health Use of free coaching sessions with nilo.health, our tool for mental health Test our products yourself! Choose between dentolo, petolo or vitolo 📚 Further development Training budget from €750 per year Regular (360 degree) feedback 🧬 Values ​​Our values ​​are not buzzwords, but actions that are part of our individual and collective DNA: #fast: We simplify things, act with urgency and focus on results. #brave: We make courageous decisions, question the status quo and act with conviction. #accountable: We deliver results from start to finish, reduce dependencies and stand by our decisions. #caring: We treat each other with respect, build trust and create an environment in which everyone can excel. 🙌 Team spirit Legendary summer and winter parties Regular team events Employee perks via corporate

Benefits

Two volunteer days per calendar year Pet-friendly office 🌍 Based in Berlin, with an international mindset We communicate, collaborate and celebrate in English to ensure everyone is included. Our diverse team comes from 43 different countries. Sounds like a perfect position for you?

We look forward to receiving your application and getting to know you! About getolo Getolo GmbH, founded in 2015, is an innovative and award-winning InsurTech that offers holistic additional tariffs in the areas of dental supplements, animal health and liability as well as supplementary health tariffs. Under the brands dentolo, petolo and vitolo, we serve over 200,000 customers in Germany and offer digital and uncomplicated protection that is seamlessly integrated into our customers' everyday lives.

We believe that prevention is always better than cure and that's why we focus on prevention, customer-centered service and financial security to protect customers and their loved ones from unexpected costs. Thanks to the close cooperation of our team of market specialists and insurance experts, we always keep an eye on current developments in order to offer practical solutions to current problems. The getolo corporate culture is based on collaboration, innovative spirit and speed - always with a clear focus on the needs of our customers.

With a team of around 200 employees, getolo is led by Daniel Gadea (CEO) and Laura Wulff (CGO). getolo is a partner of DA Direkt and part of the Zurich Group Germany. getolo is an employer that promotes equal opportunities and diversity. We strive to create a friendly, safe and welcoming environment for all getolis, regardless of race, gender, gender identity and expression, sexual orientation, limitations and abilities of any kind, physical appearance, social background, marital status, age or religion (or lack thereof). When you apply, we focus exclusively on your experience and motivation.

You decide for yourself what additional information you want to disclose (photo, marital status, religion, gender, nationality, etc.). We value and treat all applications equally. Contact: getolo Recruiting Team Find more English Speaking Jobs in Germany on Arbeitnow