Customer Care Agent (English and Spanish)

Job DescriptionWHAT YOU WILL BE WORKING ONMain challengeWe are hiring a Customer Care Agent to support our players worldwide and ensure high-quality, timely resolution of customer requests. This role is key in maintaining player satisfaction and service quality across multiple live projects, including Disney Magic Kingdoms, Dragons Mania Legends, and Minion Rush. What it means on a daily basis Handle customer requests via tickets, with potential phone support, in English and SpanishInvestigate and resolve issues using internal tools and knowledge basesTrack, document, and follow up on cases until full resolutionEscalate complex or technical cases to relevant teams when neededIdentify recurring issues and contribute to improving support processes and templatesWhat success will look like Fast and accurate resolution of customer cases with a strong focus on qualityHigh level of customer satisfaction and service consistencyEffective workload management and strong prioritization skillsActive contribution to improving support workflows and reducing recurring issuesWho you would be working withYou will work closely with the Customer Care team, Lead Customer Care Agents, and Responsible Agents to ensure excellent support for our players.Your recruitment journeyRecruiter interviewTestTeam interview with Hiring Manager and Language Speaker in English and SpanishWhere this role can take youThis role offers growth in seniority, allowing you to deepen your expertise in customer care, player support, and operational excellence within a global gaming company.

Qualifications

WHAT YOU NEED TO SUCCEEDFluent English (written and spoken) + Ukrainian proficiencyUpper-Intermediate or Advanced level of Spanish is required;Basic digital literacy (MS Office, CRM/ticketing tools or ability to quickly learn them)Ability to manage workload, prioritize tasks, and work effectively under pressureWHO YOU AREStrong communication, empathy, and customer-oriented mindsetProblem-solving skills with ownership and responsibility for outcomesCalm, organized, and proactive approach in stressful situationsAbility to collaborate effectively within a team and adapt to changesAdditional InformationWHAT'S IN IT FOR YOU

Benefits

Possibility to work remotely in a global product company with talented peopleCompetitive salary based on your experience and skills21 days of paid vacation, 5 paid sick days, plus national holidaysMedical insurance and access to a psychologistParental leave supportAccess to internal learning platform (courses, trainings, certifications)Employee Referral Program with attractive bonusesFull technical support and equipment providedLife at GameloftAt Gameloft Ukraine, you’ll be joining a studio that creates games enjoyed by millions of players around the world. Our teams work closely across different disciplines to build exciting experiences for PC, consoles, and mobile platforms.We also love staying connected beyond work - with regular social events and community activities, both remotely and at our Lviv office.How to proceedPlease apply with your CV in English.