Customer Support Executive

Join us in redefining the creator economy with AIFanvue is one of the fastest-growing creator monetisation platforms globally. We're an AI-powered, creator-first platform helping creators connect, engage, and earn directly from their audiences at scale. Following our recent Series A, Fanvue has surpassed $200M+ in annual recurring revenue, with triple-digit year-on-year growth, supporting hundreds of thousands of creators and millions of fans worldwide.As Fanvue scales globally, trust, speed, and quality of support become core to our retention engine.

Creator and fan experience is not a back-office function here. It directly impacts revenue, loyalty, and platform reputation. This role exists to ensure our support remains fast, empathetic, and high-quality across time zones as we grow.🎯 The RoleWe're hiring a Customer Support Executive to join our growing Support team.This is a remote role working a rotating 5-day shift pattern that includes weekends and covers our support windows across time zones.

You'll be on the front line of the Fanvue experience, supporting creators and fans with clarity, ownership, and professionalism.You are not just answering tickets. You are protecting trust, retention, and platform quality.🚀 What You'll DoRespond to creator and fan queries via live chat and emailDeliver timely, thoughtful, and solution-focused support during your assigned shiftsTroubleshoot platform issues, payment queries, and content-related questions using internal toolsEscalate urgent or complex issues clearly and efficiently following defined processesCommunicate with empathy, precision, and consistency aligned with Fanvue's voice and standardsProactively flag bugs, product feedback, and recurring themes to the wider teamContribute to internal documentation and Help Centre content where needed👀 Who You Are2+ years' experience in a technical customer support or customer service role, ideally within digital, tech, fintech, or creator platformsStrong written communicator with a calm, empathetic, and clear toneComfortable working independently, especially during weekend or off-hours shiftsQuick to learn new tools, processes, and product functionalityCalm under pressure and resourceful when solving problemsComfortable handling NSFW contentFamiliar with tools such as Intercom, Slack, Notion, Retool, or similarGenuinely interested in the creator economy and supporting independent creators🕒 Shifts & AvailabilityThis is a remote role working a rotating 5-day pattern that includes weekends. Our support runs across three daily shift windows:9am to 6pm6pm to 2am2am to 9amWeekends are part of the rota.

You'll be assigned a consistent 5-day pattern and shift window. Example patterns:Sat, Sun, Mon, Tue, WedSat, Sun, Wed, Thu, Fri✨ You'll Thrive Here IfYou take pride in solving problems thoroughly and efficientlyYou care deeply about customer experience and qualityYou are comfortable owning issues end-to-endYou enjoy working in a fast-moving, high-growth environmentYou like spotting patterns and improving processes over time⚠️ You'll Struggle Here IfYou prefer rigid scripts over thoughtful problem-solvingYou avoid ownership of complex issuesYou are uncomfortable working independentlyYou struggle in fast-paced environments with evolving processes🌍 Why Join Fanvue?Named one of The Sunday Times Best Places to Work 2025Be part of a $200M+ ARR platform shaping the future of the creator economyRemote working with flexibility during assigned hoursUnlimited holidayClear progression opportunities within Support and beyondBudget for growth and wellbeingA culture that values innovation, ownership, transparency, and speed⭐ Fanvue is for EveryoneWe believe diverse teams build better products. Even if you do not meet every requirement listed, we encourage you to apply.

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