About this role
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Job Title: Advanced Associate, Compensation Position Summary The Advanced Associate, Compensation manages Tier 2 administrative transactions in the HR System (Fusion). Advanced Associates are also responsible for ensuring they process their cases timely, correctly, and adhere to all performance
Requirements
. The role will be reported to the Compensation Manager and will work closely with other HR SSC Teams (especially Tier 1)
Key Responsibilities
- Provides Tier 2 support from Simple to Complex requests submitted by Pearson employees, former employees, and vendors to broaden HR related processes and systems - Processes HR transactions in Fusion and other HR technologies, as requested - Resolves HR process and policy questions and colleague issues through multiple communication channels that are beyond the Tier 1 Support (e.g HR Operational Reports, Processing requests of more than 10 entries via Mass Upload etc.) - Leverages knowledge management solutions to complete inquiries and transactions - Works to meet expected service levels and business performance goals - Escalates client service issues to the appropriate party - Documents all cases in the case management system - Ensures consistent application of HR policies and state, federal, and/or country laws and practices - Demonstrate empathy to the colleague’s situation and speak in a manner/tone the colleague can understand and relate with - Supports change programs and initiatives. Develop understanding of HR operations - Participates in scheduled and ad hoc training to improve HR and business acumen - Supports colleague engagement and cultural programs and initiatives - Performs special projects and related duties, as assigned - Responsible for the daily service operations. Ensure effective, fair and consistent administration including adherence to policies and procedures and meeting service levels - Responsible for achieving all personal performance targets set by Team Lead - link to service targets. Conduct performance appraisals with Team Lead and take appropriate action - Analyze compensation data to identify trends, anomalies, pay gaps, and opportunities for process or program improvement - Prepare recurring and ad hoc compensation reports, dashboards, and data summaries for HR, Rewards, and business stakeholders - Conduct employee demographic, workforce, and compensation positioning analyses to support compensation planning and decision-making - Perform data quality reviews and audits to ensure accuracy, completeness, and consistency of compensation and employee data within HR systems
Qualifications
Education: - Bachelor’s degree in Human Resources, Business Administration, or a related field preferred. Experience: - Minimum of 2-3 years of experience Compensation &
Benefits
administration - Experience with Oracle and ticketing systems - Willing to work in UK time zone (4 :00 pm - 1:00 am MNL) Skills and Competencies: - Excellent problem-solving and analytical skills - High level of attention to detail and accuracy - Effective communication skills, both written and verbal - Ability to handle confidential and sensitive information - Strong organizational and time management skills - Ability to manage multiple tasks and prioritize effectively in a fast-paced environment - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). - Experience utilizing AI tools with exposure to project initiatives Attributes: - Customer-focused mindset with a commitment to delivering high-quality service - Ability to work independently and as part of a team - Adaptability and willingness to learn new systems and processes - Strong work ethic and a proactive approach to problem-solving Apply directly on RemoteJobs.org: https://remotejobs.org/remote-jobs/advanced-associate-compensation-pearson
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