Customer Engineer

MissionAirspeed is redefining how revenue teams work. Our AI Revenue Orchestration Platform doesn’t just analyze conversations - it acts on them. By transforming every customer interaction into insight and action, Airspeed Agents empower teams to close gaps, move faster, and focus on what matters most: selling.With 100+ SaaS customers and 90%+ adoption among reps, Airspeed is setting a new standard for execution at scale.We're seeking a Customer Success Engineer to help Airspeed scale how customers adopt, integrate, and succeed with our product.

This is a customer-facing engineering role, ideal for someone who loves building and debugging systems with real-world impact. What You’ll DoBe the first point of contact for technically complex customer issuesOnboard, configure, and integrate Airspeed into customer systems (frequent direct collaboration)Debug and resolve customer-facing issues across integrations, APIs, data flows, and workflowsTransform repeated customer requests into scalable, reusable solutionsConfigure and customize customer instances for scalability across accountsTranslate customer challenges and feedback into actionable product insightsPartner with Product and Engineering to influence roadmap with real usage dataEnhance product documentation based on customer interactions What We’re Looking ForProficient in writing production-quality code, scripts, and internal toolingExperience with APIs, integrations, and data pipelines (e.g., CRMs, internal systems)Strong debugging skills across multiple systems and layersExperience working directly with users or customers“Builder with empathy” mindset - you care about solving the right problemsAbility to own problems end-to-end in an early-stage environment

What Success Looks Like

Customers onboard faster and encounter fewer technical issuesIncreased customer satisfaction and product usageCustomer-driven improvements delivered into the product regularlyEngineers spend more time on core products vs. customer-specific workClear, actionable customer feedback consistently informs product decisions Growth & ProgressionThis role is not a traditional software engineer track but sits close to the core engineering team. Depending on your impact and interests, growth paths include: Shipping bug fixes and automations into the core productBuilding internal tooling for CS and Engineering efficiencyDeveloping new product featuresWe don’t lock this path upfront - it’s earned through ownership, impact, and collaboration.

Why This Role Matters

This role is critical to helping Airspeed scale. You ensure customers succeed technically, real-world learnings shape the product, and engineering time is spent building - not firefighting.Airspeed is an equal opportunity employer. We welcome and support candidates from all backgrounds and experiences.

If you’re excited to own outcomes, influence product, and help scale a category-defining platform, we’d love to hear from you.Find Jobs in United Kingdom on Arbeitnow