Customer Success Lead (Hybrid, London)

About DualEntryDualEntry is building the OS for finance.Every business needs a financial system of record, yet the world's largest fintech market ($220B+) still runs on software from the 1990s. DualEntry's AI-native ERP automates accounting from data entry to close, so finance teams move faster, spend less and incur less risk.In just 2 years we've raised $100M+ from Lightspeed, Khosla Ventures, Contrary and Google Ventures and earned the trust of customers from $5M ARR to publicly traded companies.We hire outliers - people who have achieved difficult things, in their careers or beyond. You'll find leaders, colleagues who've competed at the highest levels of sport, performed on Broadway, trained with UFC champions and founded the country’s largest Python community.

Where You'll Create Impact Own e2e account management outcomes: Manage key customer relationships, run success plans, and lead recurring check-ins, based on customer tiers you’ve developedOwn ERP adoption & expansion: Deliver and systemize trainings, optimize customer workflows (especially month-end close), and drive upsell/cross-sell opportunitiesBe the ultimate escalation point: Resolve critical issues for high-tier accounts post-go-liveOperationalize customer support: Create and continuously improve SOPs, best practices, support documentation center, and overall support processes, while handling support for your owned accountsDrive cross-team: Work closely with Product and Engineering to relay bugs, prioritize feature requests, and influence product roadmapBecome a product expert: Develop deep expertise in using DualEntry and translate real accounting

Requirements

into system configurations What Sets You Up for Success Hardcore work ethic and high agency4+ years of experience in ERP, accounting audit, accounting or finance solutions. Strong preference for candidates with experience in an in-house or public accounting roleERP Implementation, finance professional services or project management experienceExperience using or implementing ERPs (e.g., NetSuite, Intacct)Proven ability to translate accounting

Requirements

into system configurations and automated workflowsStrong technical aptitude (incl. SQL) and ability to quickly learn new software platformsExpert Microsoft Excel/Google Sheets skillsBonus: Professional services / consulting/ account management experience Why You’ll Thrive HereSignificant equity ownership in one of the top AI companies in the worldYou’re joining early and will grow with DualEntryYour feedback shapes the product directlyHigh-speed, high-trust environment with high expectations Meet the CX TeamNatalee took a customer live in 3 weeks, created an onboarding implementation playbook driving best practices and milestones, which standardized our project methodologyNathan inherited 4 complex implementations in his first month, took 2 of them live (put a detailed plan together for the other two), and used Claude to build an internal implementation trackerPetro personally manages 20 customers (and growing), he is an SME in complex tax situations and our customers have praised him as a “true gentleman”!

Benefits

& Compensation Equity: £40,000 - £70,000 GBP Base salary: £80,000 - £120,000 GBPCommission: £15,000 - £30,000 GBPPrivate medical insurance through Freedom EliteMental health support (Talkspace)Fertility support (Carrot)Group life insurance (Allianz)Workplace pension through Penfold (with salary sacrifice option)Flexible PTO (28 days, including public holidays)Home internet, co-working space & office setup supportUnlimited AI token usageAI skills development & enablementLearning & development budget for courses, certifications & language learningVisa sponsorship and relocation support for a move to NYC (after 2 years' tenure)In-person team meetups (our last ones: Lisbon, Vienna, Warsaw, Cyprus and more!)“I joined DualEntry to help redefine an industry that hasn't changed in thirty years. My work sits at the intersection of accounting, finance, data, technology, AI, and customer support. It's demanding, but every customer that goes live is a finance team closing their books faster than they ever have, which makes it all worth it.”Nathan Kim, CPA - Implementations Lead at DualEntry Compensation: £80K - £120K • £40K - £70K Equity • £15K - £30K Commission • £80K - £120K • £40K - £70K Equity • £15K - £30K CommissionFind more English Speaking Jobs in United Kingdom on Arbeitnow