Centre Administration Support Apprentice

Centre Administration & Reception: Act as the first point of contact for visitors, learners, staff, and external partners Maintain a welcoming, professional reception and front-of-house environment Answer telephone and email enquiries using professional phone etiquette Maintain accurate records of centre activity, learner attendance, and daily operations Support the organisation of meetings, events, and learner inductions Ensure all information is handled securely in line with GDPR and safer working practices Social Media and Digital Tasks: Support the creation of approved social media content Draft and schedule posts under supervision Engage with audiences in a professional and appropriate manner Follow brand guidelines, safeguarding and online safety policies Monitor basic engagement such as likes, comments and shares All social media activity will be supervised and aligned to organisational policies Data Management & Compliance: Maintain accurate learner records on internal systems in line with funding and awarding body

Requirements

Support preparation of data for audits, inspections, and internal quality reviews Ensure compliance with organisational policies including safeguarding, health and safety, equality, and diversity Contribute to continuous improvement by identifying opportunities to enhance administrative processes Safeguarding & Safer Recruitment: Follow the organisation’s Safeguarding and Child Protection Policy at all times Promote a culture of safety, wellbeing, and professionalism across the centre Be vigilant in identifying, recording, and reporting safeguarding concerns appropriately Participate in safeguarding and Prevent training as required Handle sensitive learner and staff information in line with safer recruitment principles Professional Conduct & Boundaries: The apprentice must maintain appropriate professional boundaries with learners at all times The apprentice must not engage in informal, unsupervised, or inappropriate contact with learners, either in person or digitally Friday home-study days do not permit learner contact unless explicitly authorised and supervised Any concerns relating to conduct or safeguarding must be reported immediately in line with organisational policy