Customer Insight Analyst

Salary: £50,000 - 50,000 per year

Requirements

: 3 - 5 years experience in a customer, marketing, or commercial analytics roleStrong SQL skills - essentialPower BI experienceConfident presenting data and communicating findings to non-technical stakeholdersPython or R experience - desirable Responsibilities: Conducting multi-channel data analysis to understand customer behaviour and identify commercial opportunitiesBuilding and maintaining dashboards that track performance across marketing channels and programmesDeveloping segmentation models to support more targeted and personalised customer communicationsAnalysing customer retention and churn patterns to identify opportunities for interventionPresenting insights clearly to stakeholders, including senior audiencesSupporting the development of new reporting solutions alongside existing BAU deliveryContributing to a longer-term data science roadmap, including exposure to ML and predictive modelling Technologies: SupportMarketingPower BIPythonSQL More: We are supporting a large, well-established business in hiring a Customer Insight Analyst to join our Data & Analytics function on a permanent basis. This is a hands-on role with real commercial impact, working with rich customer-level data to drive insight across multiple areas of the business. We offer a varied role with genuine commercial impact, exposure to a modern data stack, a collaborative team environment, and hybrid working - 1-2 days per week in Birmingham City Centre.

The salary is up to £50,000 with an additional bonus of up to 20%. last updated 33 week of 2026