Trucking Director

About Reserv Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.

We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.

About the Role

As a Director of Commercial Transportation Claims at Reserv, you will be responsible for a team of Claims Professionals overseeing a wide variety of Commercial Transportation claims, including but not limited to Trucking, Garage Keeper, Specialty Vehicle, Rideshare/TNC, and Delivery claims. We want your background and experience to drive operational effectiveness, with a focus on leveraging technology and analytics to improve efficiency and performance in the Commercial Transportation space. In this role, you will play a critical part in working with your team, customers, and clients to ensure high-quality standards are maintained, while adhering to regulatory

Requirements

and both internal and external contractual SLAs. This position requires exceptional leadership skills and a strong understanding of state and federal transportation rules and regulations, ideally with experience managing or handling large, complex claims portfolios. Who you are - Highly motivated and growth-oriented - Subject matter expert.

You have deep technical and subject matter experience in the world of commercial transportation claims, including coverage and litigation. - Experienced in reviewing and analyzing contracts - Tech-oriented. You are excited by the prospect of building a tech-driven claims organization while delivering an excellent service and have proven results leveraging technology and analytics - Passionate claims professional who cares about their team, the customer, and their experience - Empathetic leader. You exercise empathy and patience towards everyone you interact with - Sense of urgency - at all times.

That does not mean working at all hours - Creative. You challenge existing assumptions and find ways of leveraging technology and the talents of your team to address problems - Curious. You want to know the whole story so you can make the right decisions early and be decisive when it counts. - Problem solver.

You have the ability to take a ‘deep dive’ into the details of the business while staying focused on the big picture - Anti-status quo. You don’t just wish things were done differently, you action on it - Communicative. You are comfortable with and understand the importance of phone communications throughout the claims process - And did we mention, a sense of humor.

Claims are hard enough as it is.Tr What we need We need you to do all the things typical to the role: - Manage a unit of Commercial Transportation claims professionals at the management and desk level. - Be consistently dependable in achieving or exceeding goals and overcoming obstacles - Implement and maintain best practices for claims handling, including: claim intake, investigation, evaluation, settlement, and recovery - Monitor and analyze claims data to identify trends, patterns, and areas for process improvement - Align team with client and customer expectations of the claims process - Serve as a resource for escalated claims - Responsible for accuracy and adequacy of all aspects of claim reserving - Develop and implement strategies to mitigate fraudulent claims and ensure compliance with legal and regulatory

Requirements

• Foster a positive work environment, promote teamwork, and encourage professional growth and development - Execute on performance management; attract, hire, retain and provide high level of training - Collaborate with internal teams, such as Account Management, Compliance, and Claim Operations, to resolve complex or escalated claims-related issues - Establish and maintain strong relationships with external stakeholders, including policyholders, agents, brokers, and legal representatives - Prepare and present comprehensive claims reports, metrics, and analysis to clients and customers; advise clients on claim trends and loss mitigation

Requirements

• Bachelor's degree in insurance, business administration, or a related field; relevant certifications (e.g., CPCU, AIC) as well as a JD are a plus - 10+ years in insurance claims management experience in Commercial Transportation - 5+ years management experience with preference for experience managing in a remote environment - 5+ years of detailed coverage analysis and policy interpretation is a plus - Active home state adjusters license - Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes - Demonstrated commitment to quality, accuracy, and attention to detail - Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental - 401(k) retirement plan with employer matching - Competitive PTO policy - we want our employees fresh, healthy, happy, and energized! - Generous family leave policy - Work from anywhere to facilitate your work life balance paired with frequent, regular corporate retreats to build team cohesion, reinforce culture, and have fun - Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! Additionally, we will - Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role - Work toward reducing and eliminating all the administrative work from an adjuster role - Foster a culture of empathy, transparency, and empowerment in a remote-first environment At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you! Apply directly on RemoteJobs.org: https://remotejobs.org/remote-jobs/trucking-director-reserv