About this role
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<div class="content-intro"><h4><strong>Help make the world more hospitable </strong></h4> <p>The hospitality industry is uniquely human, and it deserves technology that’s just as inspiring as the people behind it. At Mews, we’re transforming the industry with a platform that helps hotels run smarter, move faster and create better guest experiences.</p> <p>You’ll work with smart, curious people who care deeply about what they do. You’ll have autonomy and the trust to make good decisions and move quickly.
And you’ll enjoy a real sense of purpose as you see the impact of what we’re building.</p> <p>If you’re motivated by ownership, curiosity and meaningful impact, and are driven to deliver consistent high performance, you’ll feel at home here.</p> <h4><strong>
About the Role
</strong></h4> <p>Let's get into the specifics. It’s impossible to capture every nuance of a role - especially at a rapidly growing company like Mews - but if we had to distil it into a job description (which we do because this is a job description), it would be this:</p></div><p class="font-claude-response-body break-words whitespace-normal">Mews's Front of House engineering organisation is growing in scope and clarity of purpose, and this role directs a significant part of it. The problem is real and specific: how do you scale a guest experience platform to recognise and personalise across millions of interactions, while keeping delivery fast, systems healthy, and teams capable of moving with confidence?
Mews serves thousands of properties globally, and the data and distribution advantages that come with that scale are genuinely uncommon - this is a chance to shape the engineering organisation that makes that advantage meaningful.</p> <p class="font-claude-response-body break-words whitespace-normal">You'll direct the engineering teams building guest recognition, personalised experiences, automation, role-aware workflows, and joined-up guest journeys - a cross-product area that touches every part of how guests and hotel staff experience Mews. You'll work closely with Product, Design, Data, and other engineering directors to translate a clear long-term strategy into execution, at a moment when Front of House has made quality, delivery rigour, and proactive operational health a deliberate priority.</p> <p class="font-claude-response-body break-words whitespace-normal">The problem is worth naming plainly. Scaling personalisation across millions of guest interactions - while keeping engineering teams sharp and systems healthy - requires someone who can set direction, develop managers, and hold a high bar without being the person writing the code.
This is a role for someone who has built engineering organisations through scale and ambiguity before, and who can make the structural and cultural changes that let a complex engineering organisation move sustainably fast.</p> <p class="font-claude-response-body break-words whitespace-normal"><strong>What you would do</strong></p> <ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1"> <li class="font-claude-response-body whitespace-normal break-words pl-2">Direct the engineering teams across guest recognition, personalised experiences, automation, and role-aware workflows, building clarity, accountability, and a high-performance culture through managers and senior engineers.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Set engineering direction that balances speed, quality, and long-term scalability across a complex, cross-product area.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Work across Product, Design, Data, and other engineering directors to turn strategy into execution.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Raise the bar on engineering excellence, operational health, and delivery rigour - areas Front of House has made a clear priority.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Drive effective cross-team work where ecosystem value flows across Front of House, Back of House, Platform, and Fintech.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Coach engineering managers to make sound judgements, reduce unnecessary complexity, and build teams that move fast without collapsing under scale or operational pressure.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Translate strategy into measurable outcomes, with clearer metrics, stronger prioritisation, and tighter links between engineering delivery and business impact.</li> </ul> <p class="font-claude-response-body break-words whitespace-normal"><strong>AI Fluency Level 4:</strong> In this role, that means you have changed how a whole engineering organisation works through AI - not just your own workflow or your immediate team's. You have helped set the standards, tooling, and expectations for how engineering teams use AI responsibly and effectively at scale. You know when AI output is good enough to act on, when it needs scrutiny, and you've built that judgement into how your teams operate - not just modelled it yourself.</p> <p class="font-claude-response-body break-words whitespace-normal">For more information on AI fluency at Mews, please refer to <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://mews.atlassian.net/wiki/external/YWI5ZGUyMGQ3MjU2NGRmNjlkZGEyYTg2NTVmZGE0OTU">AI Fluency at Mews: A Comprehensive Guide for Candidates</a> on Confluence.</p> <p class="font-claude-response-body break-words whitespace-normal"><strong>What you would bring</strong></p> <ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1"> <li class="font-claude-response-body whitespace-normal break-words pl-2">Significant experience directing engineering organisations in a modern B2B SaaS, platform, or product company.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">A track record of building through scale, ambiguity, and change - developing healthy organisations through managers and senior engineers.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Strong technical judgement: the ability to guide architecture, quality, and execution at the right level of involvement without needing to be across every technical choice.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">The ability to work closely with Product and Design in a model where business context, user value, and engineering execution are tightly integrated.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">A bias for clarity, pragmatism, and high standards - with the willingness to make hard trade-offs and keep teams focused on what matters most.</li> </ul> <p class="font-claude-response-body break-words whitespace-normal"><strong>Nice to have</strong></p> <ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1"> <li class="font-claude-response-body whitespace-normal break-words pl-2">Experience in a hospitality, travel, or guest-facing product domain.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Familiarity with CRM-adjacent systems, guest data platforms, or personalisation at scale.</li> </ul><div class="content-pay-transparency"><div class="pay-input"><div class="title">Czechia</div><div class="pay-range"><span>1 901 500 Kč</span><span class="divider">—</span><span>2 961 000 Kč CZK</span></div></div><div class="pay-input"><div class="title">UK</div><div class="pay-range"><span>£103,000</span><span class="divider">—</span><span>£155,000 GBP</span></div></div><div class="pay-input"><div class="title">Germany</div><div class="pay-range"><span>€111.500</span><span class="divider">—</span><span>€164.900 EUR</span></div></div><div class="pay-input"><div class="title">Sweden</div><div class="pay-range"><span>1 030 500 kr</span><span class="divider">—</span><span>1 525 000 kr SEK</span></div></div><div class="pay-input"><div class="title">United States </div><div class="pay-range"><span>$178,000</span><span class="divider">—</span><span>$272,000 USD</span></div></div><div class="pay-input"><div class="title">Ireland</div><div class="pay-range"><span>€116.500</span><span class="divider">—</span><span>€172.400 EUR</span></div></div></div><div class="content-conclusion"><h4><strong>Pay Transparency at Mews</strong></h4> <p>Salary ranges are provided in good faith and reflect current market conditions and internal pay structures.
Final compensation may be adjusted based on funding, budget constraints, or exceptional candidate
Qualifications
, but will remain within reasonable proximity to the stated range.</p> <p>This salary disclosure is provided in compliance with applicable pay transparency legislation. We are committed to equal pay practices and prohibit salary history inquiries during our recruitment process.</p> <p>If the location you're applying from wasn't originally advertised for this role, salary range information is available upon request at any point during the application/interview process - your recruiter will be able to help.</p> <h4><strong>What’s in it for you?</strong></h4> <p>Our success is powered by our incredible people, supported by
Benefits
that help them thrive.</p> <h4><strong>Global
Benefits
</strong></h4> <p>No matter where you’re based, you’ll enjoy:</p> <ul> <li>Unlimited paid holiday (yes, really)</li> <li>Participation in our company share program</li> <li>Paid parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available after one year of service)</li> <li>An annual Learning budget of €300 (and more for high performers) to support your development</li> <li>Monthly "EDGE" time to Explore, Develop, Grow, and Elevate yourself</li> <li>A work from anywhere policy with flexibility to work abroad for a few weeks each year</li> <li>Relocation options, available after one year</li> <li>Flexible, hybrid working options</li> <li>A home office setup budget to make your workspace your own and a monthly work-from-home allowance</li> <li>Claude tokens, so you can automate workflows and build smarter, more efficient ways of working</li> </ul> <h4><strong>Local
Benefits
</strong></h4> <p>You'll receive additional
Benefits
that vary by location, from healthcare and retirement plans to team events, socials and other perks. Ask us about it during your interview process.</p> <h4><strong>Life at Mews</strong></h4> <p>We’re an equal opportunities employer. We value teams that reflect the diversity of the customers and communities we serve.
Different perspectives make better ideas, stronger products and a more welcoming company.</p> <p>We also believe transparency is important when deciding if you're the right fit. Mews is an ambitious, high-pressure environment of continuous learning and high standards. Success here requires resilience, adaptability and a willingness to solve difficult problems.</p> <p>A few things that define how we work:</p> <ul> <li>High autonomy means high responsibility.
People are expected to take ownership and drive outcomes. There isn’t a detailed playbook for everything, and that’s part of what makes the work challenging - and rewarding.</li> <li>Change is constant. We’re growing quickly and adapting as we scale.
Teams, processes and priorities continue to evolve, and only people who stay curious and agile will thrive.</li> <li>We’re remote-first, not relationship-free. Flexibility is core to how we work, but strong relationships still matter. Our teams are global, so we need expert collaborators and communicators to help us move forward together.</li> <li>AI is an integral part of our processes.
It’s not here to steal people’s jobs, but to amplify efficiency and productivity. We’re motivated to proactively use the technology to seek out better ways of working and share our findings with the rest of the company.</li> </ul> <p>If there's anything we can do to support you during the application process, let us know.</p> <p>We don't discriminate on the basis of race, religion, colour, nationality, gender, sexual orientation, age, marital status, veteran status, disability or any other protected characteristic.</p> <p>One final thing: don't hold back. If you don't meet 100% of the criteria in this job description but you're certain you could make a big impact, apply.
Everyone should have equal access to opportunities, and we're committed to providing an inclusive experience.</p> <p>If Mews sounds like the kind of environment where you'd thrive, we'd love to hear from you.</p></div>Find Jobs in Germany on Arbeitnow
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