Service Designer

Salary: £81,900 - 87,300 per year

Requirements

: Proven experience working on government digital servicesStrong understanding of GDS Service Standards and assessment processesDemonstrable experience delivering in multidisciplinary agile teamsExpertise in mapping complex services across multiple channelsConfident stakeholder engagement at senior levelAbility to balance strategic thinking with hands-on deliveryExperience working within Inside IR35 contractsExperience working with legacy transformation programmes (desirable)Familiarity with accessibility and inclusive design standards (desirable)Previous central government department experience (desirable) Responsibilities: Lead service design activity across Discovery, Alpha, Beta, and Live phasesCreate and iterate service blueprints and artefacts (service maps, user journeys, ecosystem maps)Champion user-centred design principles across senior stakeholdersSupport and collaborate with User Research to translate insight into actionable design decisionsIdentify pain points across complex systems and design practical, scalable improvementsEnsure services meet GDS standards and are assessment-readyFacilitate workshops and co-design sessions with business and technical teamsContribute to design community practice and mentor junior designers where required Technologies: SupportUX UI Design More: We are supporting a central government client in seeking an experienced Senior Service Designer with strong GDS experience to lead the design and delivery of complex, user-centred public services. This role sits within a multidisciplinary digital team and plays a key part in shaping services from discovery through to live, ensuring alignment with GDS Service Standards and best practices across government. The contract is for an initial 6 months, and the position is remote.

We are proud of our diverse and inclusive community and encourage applications from candidates of all backgrounds. last updated 33 week of 2026