Customer Service - Apprentice

Welcome and assist customers face-to-face at the front desk Answer and direct telephone calls Greet customers professionally on arrival Respond to customer emails and enquiries Call customers regarding MOT appointments, repairs and follow-ups Book appointments and update schedules Take and update customer details accurately Order vehicle parts and liase with suppliers for updates Prepare invoices and process invoicing tasks Complete general admin and paperwork Maintain customer records and documentation Ensure GDPR and confidentiality standards are followed Support the smooth day-to-day running of the garage Keep the reception and office area organised and professional