Junior IT Support Engineer Apprentice

Ticket Management: Responsible for logging and managing support tickets User Account Management: Responsible for creating, modifying, and deleting user accounts - Onboarding/Off-boarding. Service Request Fulfilment (Level 1): Responsible for handling initial service requests and resolving basic issues Incident Management: Responsible for logging and managing incidents, ensuring timely resolution and proper documentation Training and Knowledge Sharing: Responsible for providing training and sharing knowledge with users on basic IT tasks and best practices Troubleshooting: Responsible for diagnosing and resolving basic technical issues User Assistance: Responsible for assisting users with common IT tasks, such as password resets and maintaining office hardware Escalation: Responsible for identifying and escalating complex issues to higher-level support Customer Service: Responsible for maintaining a high level of customer service and communication with users Documentation (Basic Issues): Responsible for creating and updating documentation for common issues and solutions