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Supplax is an American company with a Ukrainian heart, which has been actively developing on the market for over 5 years. We act as a remote back office for US based handymen specializing in repair work. Our team includes more than 100 specialists and fully takes over all organizational and operational processes, except for the repair work itself.
Among them: marketing, sales, management of teams of craftsmen, quality control, feedback collection, training of technical personnel, etc. We work in 30+ largest cities of the USA and have already successfully implemented more than 30,000 repair projects. You can find out more about the company at the link.
You will get acquainted with our goal, criteria,
Benefits
, as well as video reviews about working at Supplax from our employees. In connection with the active development of the support team, we are looking for a Team Lead who can not only manage the team, develop the direction, but also influence the conversion of completed deals. What you will get by becoming part of Supplax: Stable income in $: rate (negotiated) + bonuses for KPI performance.
Convenient format: 100% remote work from anywhere in the world. The opportunity to work for a stable company in the US market that grows and develops with its people. Full time, work schedule: Sat-Sun-Mon + 2 days on weekdays to choose from 16:00 - 01:00 (Kyiv time).
Work in a team, where initiative, development and openness to new ideas are valued. Space for decisions and changes without excessive bureaucracy. A system of training, support and adaptation for an effective start.
What will need to be done: plan and organize the work of the Customer Support team; monitor and analyze key team KPIs and metrics; conduct 1:1s, give constructive feedback and help employees develop; train new employees and create training materials; analyze work processes, find weak points and propose solutions for their improvement; work with scripts: analyze their effectiveness and initiate changes; interact with managers of other departments, in particular Sales. You are definitely ours if... you have 1 year of experience managing a team of up to 5 people; worked in Customer Support / logistics or related service niches; able to work with KPI, metrics and performance indicators; you have experience in training and adapting new employees; you communicate fluently in English (level strong B2 or C1); you have specific professional achievements that can be measured by the result. If you know how not only to manage people, but to see the causes of problems based on numbers and find solutions - we will be glad to meet you!Originally posted on Himalayas
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