IT Support Technician

Salary: £25,000 - 30,000 per year

Requirements

: Previous Helpdesk/IT Support (telephone/remote support) experienceExcellent telephone manner and communication skills with a strong customer service focusExcellent working knowledge of Microsoft Desktop and knowledge of Server Operating SystemsExperience with Microsoft 365 Administration and TroubleshootingFully conversant with PC hardware set-up, configuration and troubleshootingA hands-on approach with a willingness to learnFull UK Driving Licence and access to own transport is essential for this roleGCSE or equivalent (preferred)Technical support/Helpdesk: 2 years (required) Responsibilities: Provide helpdesk support to clients, assisting them with hardware and software problems via Internet, phone, and emailWork collaboratively within the IT Helpdesk TeamMaintain a supportive environment focused on knowledge sharing and quality customer serviceStay updated with the latest technologies, techniques, initiatives, and industry changesParticipate in training and development opportunities to enhance technical skills and career progression Technologies: CloudHardwareSupportMicrosoft 365Office 365Security More: At Excellence IT, we focus on the skills and experience of our staff that create a genuine difference. As a newly Employee-Owned business, we take pride in building a culture where every team members voice is valued. We offer a dynamic work environment with a fantastic opportunity for an experienced IT/Cloud Technician to join our bustling IT Helpdesk Team based in Caerphilly.

We provide excellent professional development opportunities, competitive salary progression, and a range of employee-led

Benefits

, including profit sharing, life cover, and a health and wellbeing program. last updated 33 week of 2026