IT Support Engineer

Salary: £40,000 - 60,000 per year

Requirements

: Experience in a similar IT support / helpdesk roleWorking knowledge of Active Directory and Windows 11Basic experience of Windows Server (2016, 2019 and/or 2022)Demonstrable hardware support experience (PCs, laptops, printers, multi-function devices)Strong general knowledge of IT systems and troubleshootingFull UK driving licenceDesirable:Experience with VeeamExperience with Microsoft IntuneSome virtualisation exposure (VMWare, Hypervisor, Nutanix) Responsibilities: Respond to user queries, incidents and issues via the IT helpdesk, email and phoneSupport internal users with software, hardware and service requests across UK and global officesPrioritise and manage multiple open support cases at any given timeAdminister Active Directory: user account creation, modification and removal, computer management, security and access rightsBuild and configure hardware for new users and provide initial system trainingAssist colleagues in the wider IT team during peaks in workload within the IT service/support areaProduce clear technical communication and reports where required Technologies: Active DirectoryHardwareSupportMicrosoft IntuneSecurityVMwareVeeamWindowsCloud More: We are a leading organization hiring an IT Support Technician to provide first-class support to users across the business in Cinderford. This role offers the opportunity to be a key part of our IT function, resolving issues, improving user experience, and supporting a modern Windows-based environment. Join our established IT team to work with a broad range of technologies while supporting users across UK and global offices.

We provide opportunities for technical skills development, and the role includes office-based work with some UK and occasional overseas travel. last updated 34 week of 2026