Global Service Delivery Specialist for Mobility Services (m/w/div.) - Remote Fah

- As a central contact, you will contribute your automotive knowledge strategically and operationally to our breakdown assistance and design efficient repair and support processes. - You build and manage a central knowledge database. Working closely with other Bosch units, you will ensure that all content is always up-to-date, relevant and of high quality. You proactively identify gaps in your knowledge and close them. - You create understandable instructions and training materials that enable our service agents to provide effective “first aid” to drivers over the phone, often with the result that they can drive straight to the workshop.

At the same time, you ensure that our external partners are also well trained and equipped for their operations. - You design and support training programs. You monitor the success of the training courses and ensure that the teams always have the latest knowledge so that we can continuously improve our service quality. - You optimize the interface between 1st and 2nd level support. You define clear communication and escalation channels to ensure seamless handover and quick processing, so that complex cases end up directly with the right expert without detours. - You are on the lookout for future-oriented technologies.

Whether AI-supported diagnostic tools or augmented reality applications, you identify potential and check how we can use it to sustainably improve our service. - Education: completed technical training (e.g. as a vehicle mechatronics engineer or automotive technician) or comparable and excellent experience in fault diagnosis - Experience and know-how: ideally cross-OEM experience and a deep understanding of different vehicle models and technologies, practical experience in customer service or technical support, ideally from roadside assistance - Working method: structured, analytical, solution-oriented, ability to present complex technical content precisely, understandably and in a way that is tailored to the target group - Personality: Team player with a high level of initiative and a strong service mentality, interest in new technologies such as AI and AR and their use in the service area - Languages: Very good English and advanced knowledge of German Have we aroused your interest? Then we look forward to receiving your complete application! Contact person: Ms.

Zaria Afzal Would you like to transform your ideas into useful and meaningful technologies? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us you can improve the quality of life of people all over the world. Welcome to Bosch.

Bosch Service Solutions Magdeburg GmbH in Berlin looks forward to your application! Apply directly on RemoteJobs.org: https://remotejobs.org/remote-jobs/global-service-delivery-specialist-for-mobility-services-mwdiv-remote-fah-bosch-group