Product Owner (m/w/d) Tools & Systeme Customer Service // remote möglich

Headquarters: Stuttgart, Germany Company descriptionFashion and lifestyle, 6,500 employees, 13 department stores, online shops in Germany, Poland, Austria, Belgium, Luxembourg, Spain, Italy, the Czech Republic, the Netherlands and Switzerland, over 2,000 brands, 25 restaurants & confectioneries, 15 first-class services, three hairdressing salons and always a special shopping experience - that is Breuninger. A traditional company that follows international paths, clearly defines its goals and creates innovative opportunities. Job descriptionWho we are: Technological pacesetter for excellent service In our Customer Service Services (CSS) department, we are the technological pacesetter for customer service at Breuninger.

Our goal: We build the technical infrastructure that enables our colleagues to generate customer enthusiasm at Breuninger levels. We administer, configure and orchestrate the tools of tomorrow - from telephony to AI - and thereby create unique customer experiences. Your mission: Build, control and inspire You are much more than an administrator - you are the ambassador of your products.

You take strategic guidelines and operational problems and independently translate them into excellent technological solutions. You love diving deep into configuration, but at the same time you keep the flag flying for your products and infect others with your enthusiasm for new features. This makes you an essential part of the digital transformation of customer service.End-to-end configuration: You are responsible for the administration and further development of our low-code products (e.g.

Zendesk, Babelforce). You enjoy looking “under the hood” and mapping processes technically perfectly. Product Evangelism: You make people want the product!

You market new functions internally, get users excited about your solutions and ensure a high level of acceptance and enjoyment of use. Demand & stakeholder management: You record

Requirements

from operations, prioritize them and orchestrate IT interfaces and external partners if necessary. AI pioneering work: You play a central role in the selection and implementation of AI components. You master prompting and optimize our systems for maximum efficiency.

Project management: You manage (sub-)projects from market analysis to go-live and ensure that the “perfect product” is created for customer service. The “Breuninger Plus” for you: Creative freedom: We offer you a central role in technological transformation - including the freedom to shape your role according to your strengths (strategy vs. technology).

Qualifications

Experience and background: You have several years of experience as a product/business owner or a comparable position and are used to working agile and innovatively in a rapidly changing e-commerce environment.

Qualifications

: A completed degree in business administration or business information technology is an advantage. Tool expertise & passion: You have in-depth experience in the configuration and administration of ticket or telephony systems in customer service (e.g. Zendesk, Babelforce) and are eager to take them to the next technological level.

Control: You have experience in independently controlling product developments or comparable projects and are able to orchestrate external partners and stakeholders. Technical mindset: You love low-code/no-code tools and have a high affinity for AI solutions and modern prompting. Mindset of a digital host: You are responsible for ensuring that your product not only functions smoothly, but that internal and external customers are impressed at every point of contact.

Additional informationAt Breuninger it's about more than a job. We live by appreciation and responsibility - and that’s exactly what our

Benefits

reflect. They are a sign of how we accompany and support you. And the best: This is just part of what awaits you with us.

Appreciation that is noticeable Voluntary vacation and Christmas bonus as well as subsidies for retirement provision. Your style, your advantage 30% employee discount, also for your partner, including catering and hairdressing. Your loyalty counts From the 5th year you will receive additional vacation days.

Sport-life balance Subsidy for your Urban Sports membership. Grow with us From training to leadership programs. Workation available Up to 30 calendar days a year in selected European countries.Vacation à la carte You can secure additional vacation days via salary conversion, supplemented by a sabbatical option.Mobile in everyday life Easily lease your dream bike or e-bike with Company Bike.

Have we aroused your interest? Then we should get to know each other quickly. If you have any questions, Sabrina Rösch will be happy to help you at any time.

We look forward to receiving your detailed online application stating your availability and salary expectations. Applications via email cannot be processed for data protection reasons. Please only use our online application system.Imprint Apply directly on RemoteJobs.org: https://remotejobs.org/remote-jobs/product-owner-mwd-tools-amp-systeme-customer-service-remote-mglich-e-breuningeramp-co