1st/2nd Line IT Support Engineer

Salary: £30,000 - 30,000 per year

Requirements

: We are looking for experience in a 1st Line or 2nd Line IT support role.We strongly value MSP experience.We need strong customer service and communication skills.We are looking for a good troubleshooting mindset.We need someone who is organised and comfortable managing tickets.We would see a full driving licence as beneficial, but it is not essential at 1st Line level.We expect solid fundamentals and the right attitude more than expertise in every technology.We would prefer someone who is eager to strengthen their technical skills and progress into 2nd Line and beyond. Responsibilities: We act as a key point of contact for incoming support tickets.We provide remote 1st and 2nd line support to our clients.We troubleshoot Microsoft 365 and Windows desktop issues.We carry out Active Directory tasks, including users, permissions, and group policy.We support endpoint and Intune-related queries.We investigate basic networking issues such as DNS, DHCP, and TCP/IP.We escalate more complex issues to senior engineers.We maintain accurate ticket updates and documentation.We may occasionally attend client sites at 2nd Line level.

Technologies: Active DirectorySupport

Microsoft 365TCP/IPWindowsOffice 365HardwareSharePoint More: We are a well-established Managed Service Provider based in Ashford, Kent, offering an office-based role with a salary of up to £32,000 depending on experience. Our service desk is busy, collaborative, and structured, giving you hands-on exposure across desktop support, Microsoft 365, and core infrastructure. We offer a supportive MSP environment with real progression, a broad client base, modern technology, and a clear pathway into 2nd Line and beyond.

This is a strong opportunity for someone currently at 1st Line or early 2nd Line level who wants to develop their technical skills in a team that values learning and knowledge sharing. last updated 34 week of 2026