Customer Service Apprentice

In your role, you’ll be first point of contact for our customers delivering an excellent level of customer service and dealing with a variety of queries and requests You’ll use the latest contact centre technology to give you the confidence and skills to assist customers effectively and professionally You’ll communicate with customers using various methods, including webchat, email, SMS and via the telephone, accurately capturing key information and data to support their needs Have an excellent understanding of our products and services, identifying customer needs and promoting the range of suitable glass repair and replacement services available to our customers Take part in our “Department Passport” initiative where you'll rotate and spend time with a number of other teams in the business to broaden horizons and support your career aspirations You’ll join other apprentice colleagues and participate in regular in-person teaching and learning activities with our dedicated ALEX apprenticeship team Adhere to our company's EFFORT values, Treating Customers Fairly and Vulnerable Customer responsibilities, Financial Conduct Authority (FCA) Consumer Duty and Data Protection Regulations