AI & Digital Support Apprentice
SUITE S 18-20 18-20, AUDLEY HOUSE, NORTH BRIDGE ROAD, BERKHAMSTED · HP4 1EH
£18,000 / per year
About this role
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Be a friendly face of IT while users are experiencing problems Taking requests from users via email, ticketing system and telephone Adhere to challenging SLA
Requirements
, logging full details of time and work undertaken Completing initial troubleshooting in a timely manner Monitor the support ticket system for incidents requiring escalation or urgent attention Build and maintain desktop/laptop PCs/Macs and Windows Servers Follow and apply IT policies and procedures applicable to each client Help and advise on digital and AI
Requirements
from clients Diagnose and resolve hardware and software faults System health checks Software and app support
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