Contract Salesforce Administrator

JED needs a temporary Salesforce Administrator support to help the organization continue to scale its work. This role is focused on task-level execution and delivery. This position works directly with the Technical Administrator to help manage and maintain JED’s Salesforce Non-Profit Success Pack (NPSP) instance.

This position is ideal for a detail-oriented administrator who excels at completing assigned tasks, managing day-to-day service requests, and ensuring data integrity. This role is not responsible for planning or prioritizing work, but rather for executing tasks assigned by the senior team. *Please note: While this is a remote position, you MUST be based in the United States, be willing to work EST hours, and be able to provide proof of U.S. Citizenship or a Green Card (we do not offer sponsorship).

Additionally, direct experience with the Salesforce Non-Profit Success Pack (NPSP) is mandatory for this temporary contract. Applications without demonstrated NPSP experience will not be considered.

Key Responsibilities

Salesforce Administration (Task-Based) - Serve as an administrator for JED’s Salesforce NPSP instance, focusing on assigned tasks. - Manage user accounts, profiles, and page layouts as directed. - Implement customizations in Salesforce, including creating and maintaining custom fields, workflows, and validation rules based on provided

Requirements

. - Assist with data integrity by performing regular data cleanup, de-duplication of records, and audits as assigned. - Execute routine and complex data migration, integration, and mass-update tasks using Salesforce Data Loader, Data Import Wizard, or similar tools (e.g., Jetstream). - Support Salesforce updates and help test new features or third-party applications in sandbox environments before deployments. - Build and maintain reports and dashboards to meet stakeholder requests. User Support - Provide timely and effective technical support to all staff by managing and resolving issues through an internal ticketing system. - Assist in updating and maintaining clear documentation (user guides) for Salesforce processes. Functional Ownership - Owns task-level Salesforce administration (user accounts, customizations, data integrity) for JED’s NPSP instance.

Decision Rights & Collaboration - Executes tasks assigned by the senior team; does not plan or prioritize work independently. Skills, Knowledge & Expertise Required - 1-3 years of hands-on experience as a Salesforce Administrator. - Must have experience with the Non-Profit Success Pack (NPSP). - Proficiency in Salesforce configuration (workflows, custom fields) and data analysis using reports and dashboards. - Strong analytical and problem-solving skills, with a keen attention to detail particularly when handling sensitive and/or large volumes of data. - Excellent communication skills for handling support tickets and user interactions in a collaborative and friendly manner. - Adaptability to thrive in a fast-paced, evolving technology landscape. - A genuine passion for and alignment with JED's mission. Preferred - Salesforce certifications (e.g., Certified Administrator). - Direct experience working in a non-profit organization. - Familiarity with related tools like Google Workspace, Slack, or Asana. - Experience with DevOps tools such as Gearset.

Success Metrics - Assigned tasks are completed accurately and on time. - Data integrity is maintained through regular cleanup and audits. Apply directly on RemoteJobs.org: https://remotejobs.org/remote-jobs/contract-salesforce-administrator-the-jed-foundation-svmha