Customer Service Advisor Apprenticeship - Group 1 Ford Basingstoke

As a Vehicle Service Advisor, you will develop the ability to interpret customer and business needs using technology and resources to deliver first-class customer service. The role of a Service Advisor typically involves: Assist customers in scheduling service appointments, providing information on available services, and answering enquiries Greet customers in a professional and courteous manner, ensuring a positive service experience Liaise between customers and service technicians to convey vehicle concerns, service

Requirements

, and estimated completion times Learn to interpret vehicle maintenance schedules, service manuals, and repair estimates to provide accurate recommendations to customers Coordinate with the parts department to ensure timely availability of required components for service appointments Keep customers informed of service progress, including any additional repairs or maintenance identified during inspections Handle customer complaints and concerns effectively, striving to achieve satisfactory resolutions Utilise computerised systems to input service orders, generate invoices, and maintain customer records accurately Maintain a clean and organised service reception area, ensuring a professional and welcoming atmosphere for customers Participate in training sessions and workshops to enhance customer service skills, product knowledge, and industry awareness