Front of House/ Receptionist - Business Administrator Apprentice

Do you pride yourself on delivering excellent customer service and being part of a team that creates exceptional client experiences? If so, this could be the perfect opportunity for you. This is a front of house role where you will be the face of the clinic, supporting day-to-day operations while developing valuable skills in administration, customer service, and marketing.

Key Responsibilities

Working closely with the Clinic Manager, you will: Act as the first point of contact for all patients, providing a warm and professional welcome Manage the reception desk, including opening and closing the clinic Greet patients and offer refreshments such as water or tea Handle incoming calls, emails, and enquiries in a timely and professional manner Book and manage appointments, ensuring schedules are well organised Take and track payments accurately Maintain a clean, tidy, and welcoming reception and common areas Support general administrative tasks including data entry, filing, and document management Assist with stock control, ordering supplies, and keeping track of inventory Support daily communication with the management team Marketing & Patient Engagement Create and post daily content on social media (e.g. Instagram) Assist with monthly newsletters promoting clinic services and offers Proactively contact patients who have not attended recently to encourage rebooking Support marketing activities to help grow the clinic Team Support Work collaboratively with the wider team to ensure smooth day-to-day operations Assist with general clinic duties such as organising supplies and supporting treatment flow Undertake any other reasonable tasks as required Training & Support You will receive full support from the employer throughout your apprenticeship. The team will be on hand to guide and assist you at all times until you feel confident managing responsibilities independently.