About this role
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About Beyond Menu BeyondMenu helps 15,000 independent restaurants win with digital hospitality - SEO, online ordering, guest engagement, retention, and revenue-driving tools built specifically for owner-operators. We’re a leading revenue partner for independent restaurants in this space. About the Client Success Team Our Client Success Team is not traditional customer support - and not just sales.
We are growth partners. Our mission is to drive customer retention and measurable business outcomes (e.g., order growth, repeat rate improvement) through: - Data insights - Strategic execution - Cross-functional collaboration We act as trusted digital growth advisors to our clients. Role: Customer Success Consultant You will serve as a long-term strategic partner to restaurant clients, using data + insights + execution to help them: - Increase online orders - Optimize operational performance - Unlock long-term growth You’ll also play a key role in strengthening our internal understanding of market trends and customer behavior.
What You'll Do: - Maintain structured client records in Salesforce (milestones, progress, interactions) - Develop proposals and collaborate using Google Workspace (Docs, Sheets, Slides, Gmail) - Analyze key metrics (order trends, conversion funnel, retention) using data tools such as Databricks - Identify growth opportunities and recommend actionable strategies - Execute with a results-oriented mindset, driving measurable outcomes - Act as a bridge between clients and internal teams (Product, Engineering, Marketing, Sales) - Monitor market trends and share competitive insights Who We're Looking For: - Strong English communication skills (written and verbal) - 3+ years of experience in customer success, consulting, or sales (SaaS or tech preferred) - Data-driven mindset; comfortable with Excel / Google Sheets (Salesforce / BI tools are a plus) - Strong problem-solving and structured thinking skills - Self-driven, highly accountable, and able to manage multiple priorities - Comfortable with remote work and U.S.-aligned working hours What We Offer: - Competitive base salary + performance-based commission (uncapped) - Fully remote work - Flexible schedule aligned with U.S. time zones - Structured onboarding and ongoing training - Collaborative, high-performance, international team Apply directly on RemoteJobs.org: https://remotejobs.org/remote-jobs/customer-success-consultant-beyond-menu
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