IT Support Apprentice
UNIT 3, STOURTON BUSINESS PARK, WAKEFIELD ROAD, LEEDS · LS10 1DS
£18,000 / per year
About this role
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You will be responsible for the day-to-day support for our external customers Provide first and second line support services to customers Respond to customer queries received via telephone and email Log and track all tickets and ensure the records are kept up to date Ensure that all tickets are dealt with in a timely and professional manner, ensuring that all SLA’s are met Escalate issues to internal and external stakeholders in a timely manner with the correct information Provide the highest levels of service and technical fault finding to internal and external customers at all times Install and update software solutions
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