Associate, Renewals Sales - Bilingual
Australia, Canada, Ireland, New Zealand, United Kingdom, United States
Negotiable
About this role
Job Title:Associate, Renewals Sales - BilingualJob DescriptionWe are seeking a bilingual Associate, Sales Renewals to support our B2B Sales operations for one of our technology accounts. This role is ideal for someone with strong communication skills, a customer-focused mindset, and an interest in helping drive renewal success. If you’re looking to grow your career in a dynamic sales environment, we invite you to review the full job description and submit your application.You have:Fluent in English (B2 required) - verbal and written communication.1.5+ years of experience in a sales support, renewals, customer success, or account management role.High school diploma, mandatoryStrong organizational and time-management skills with attention to detail.Experience working with Salesforce or similar CRM tools.Experience managing sales forecastingExcellent interpersonal and negotiation skills.Comfortable working in a fast-paced, target-driven environment.Prior success in the achievement of personal and team sales quota/goals.Excellent knowledge of MS Office programsPreferred
Qualifications
:Experience supporting SaaS, cloud, or technology solutions.Background in B2B client-facing roles.Familiarity with sales or renewals metrics and reporting tools.You will:Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunitiesProvide an accurate weekly/ monthly/ quarterly sales forecastMastery of product knowledge and technical understanding of services to assess client
Requirements
Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usageManage external competitive pressures and handle objections to retain customers or win new customersManage a high volume of customer contacts through phone and email each day - majority of communication is outboundWork with your team and management to provide a professional experience during all interactions with customers and prospectsMaintain the customer management system (CRM) to ensure all relevant data is capturedUndertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contractsWork with a team and report directly to a Sales ManagerLocation:CRI Work-at-HomeLanguage
Requirements