About this role
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About ENSEKENSEK builds the cloud‑native SaaS software that’s transforming how energy retailers operate, innovate and manage at scale.We help retailers lower operating costs, improve billing accuracy for consumers, and enhance customer experience through automation and AI‑driven insight, all underpinned by modern, cloud‑native architecture.ENSEK is at an exciting inflection point as we scale at pace towards new international horizons. If you’re driven by solving complex, real‑world problems and want to build modern technology that accelerates the global energy transition, you’ll feel right at home with us.
About the Role
As a Business Systems Analyst you will play a key part in enabling colleagues to work effectively by supporting the secure and efficient use of our systems. You will be responsible for managing and improving access and permission processes, maintaining accurate and well-documented records, and contributing to initiatives that enhance system efficiency, security, and overall ways of working. The role requires a proactive approach to understanding system usage, challenging existing processes, and supporting business objectives through continuous improvement.
Key Responsibilities
:Support Joiner, Mover, and Leaver processes across the organisation while identifying and suggesting opportunities for process improvementOverseeing and ensuring the proper implementation and maintenance of Role-Based Access ControlContributing to the evaluation and selection of optimal tools and systems to ensure efficiency and effectivenessProviding internal support for tool and system issues through tickets, ensuring excellent customer serviceCreating, regularly reviewing, and maintaining documentation to ensure accuracy and relevanceEfficiently managing and completing assigned tasks and objectives to meet deadlines and performance standardsActively engaging with internal stakeholders to gather and respond to their
Requirements
effectivelyEnhancing the experience of clients, colleagues, and stakeholders by practicing and promoting ENSEK’s valuesExperience required:Effectively organise and manage a clear workload to achieve goalsEager to learn new skills and techniques in process and technical supportSkilled at creating and mapping Standard Operating Procedures for knowledge sharingAbility to respond promptly to urgent tasks and issuesDemonstrates discretion and handles confidential information with sensitivityStrong stakeholder management and communication skillsA customer service-oriented attitude when addressing colleague issuesComfortable working independently and collaboratively in a teamCommitted to taking pride in work and striving for excellenceExperience with administering various systems and tools (advantageous but not essential)Understanding of Role-Based Access Control and the Principle of Least Privilege (advantageous but not essential)Company
Benefits
25 days’ holiday + bank holidays Option to buy or sell 5 extra annual leave days per year Vitality Health Insurance, including private healthcare, virtual GP access, mental‑health support and wellbeing perks (50% off gym memberships-Virgin Active, Nuffield, PureGym) Pensionwith5% matched contribution Regular team‑wide and company‑wide events 2 volunteering days per year to give back Remote‑first working environment with offices in London and Nottingham Originally posted on Himalayas
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