About this role
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Salary: £35,000 - 35,000 per year
Requirements
: Demonstrable Service Management experienceUnderstanding and exposure to the ITIL Service Management FrameworkAbility to build strong relationships across a wide range of stakeholdersProven track record of driving process adherence and service improvement initiativesDemonstrable experience of independently supporting and maintaining Products and Services Responsibilities: Manage incidents, problems, and service requests affecting end-user devicesCoordinate multiple technical teams and suppliers to restore service quicklyAssure supplier performance and validate management informationSupport accurate service reporting and invoicingCollaborate closely with internal teams and external partners to deliver effective servicesAnalyze service performance, identify trends, and drive continual service improvementPromote automation and reduce manual processes for enhanced user experience and productivityIdentify learning and development needs and contribute to community growth Technologies: SupportITILSecurity More: We are DWP Digital, committed to using innovative technology to build and maintain digital solutions that impact nearly every person in the UK. Our IT Service Manager will work within our End User Devices team, supporting our mission of making services effective, resilient, and user-friendly. We offer a hybrid working model, competitive salary of £38,772, a comprehensive civil service pension, generous holiday leave, and a robust
Benefits
package focusing on work-life balance and professional development. Join us to grow your skills, experience, and career in a highly recognized and supportive environment. last updated 35 week of 2026
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