Senior IT Technical Support Specialist (m/f/d)

<p><strong><em>Location</em></strong><em>: </em><em>Come and join us in London!</em></p> <p><em>We are looking for an IT Technical Support Specialist to for our IT Service Desk in London to support our employees and the Autonomous Vehicle operation in London</em></p> <hr> <h2><strong>YOUR DAILY ADVENTURES WILL INCLUDE:</strong></h2> <ul> <li><strong>Be the Hero of Technical Support!</strong> Provide expert Level 1 &amp; 2 support on-site and remotely, using diagnostic techniques and smart problem-solving to resolve complex issues across SaaS applications, OS environments, and hardware.</li> <li><strong>Power Up Automation!</strong> Advance our "infrastructure as code" strategy by designing and implementing automation workflows in JIRA, scripting, or low-code environments like Workato, Zapier, or Okta Workflows.</li> <li><strong>Make IT Effortless!</strong> Fine-tune self-service tools, manage identity and access lifecycles across platforms, and proactively implement IT solutions that save time and effort.</li> <li><strong>Keep Office Infrastructure Connected!</strong> Support and troubleshoot network connectivity (WAN/LAN/Wi-Fi, VPN, routing) and assist with essential on-site server asset maintenance to ensure seamless daily operations.</li> <li><strong>Be the Bridge Between IT &amp; People!</strong> Work closely with teams across the company (such as HR and IT Solutions) to improve onboarding, IT services, and workflow automation, providing clear communication to technical and non-technical users alike.</li> <li><strong>Innovate &amp; Drive Lifecycle Management!</strong> Identify process bottlenecks, optimize SaaS tools, and oversee hardware inventory lifecycles from acquisition to technical provisioning for employee devices.</li> </ul> <hr> <h2><strong>TO BE SUCCESSFUL IN THIS ROLE:</strong></h2> <ul> <li><strong>Problem-Solving Mindset:</strong> 3 to 5+ years of experience in an IT Service Desk role within a SaaS or fast-paced startup/hyper-growth environment, with a strong ability to systematically diagnose complex problems.</li> <li><strong>Automation &amp; IT Efficiency is key!</strong> A strong passion for improving IT processes through low-code/no-code platforms and scripting in Bash, Python, or similar languages.</li> <li><strong>Strong Communication Skills:</strong> Ability to effectively communicate technical solutions to both IT and non-technical teams, with proficiency in tools like Google Workspace, Slack, and Zoom.</li> <li><strong>Collaboration &amp; Cross-Team Coordination!</strong> Work closely with HR, IT Solutions, and other departments to enhance IT service delivery, leveraging Atlassian tools like JIRA and Confluence.</li> <li><strong>Proactive &amp; Self-Driven!</strong> Take ownership of tasks, make independent decisions on advanced technical support issues, and suggest continuous improvements to our IT infrastructure.</li> </ul> <p><strong>Required Technical Skills:</strong></p> <ul> <li><strong>Education &amp; Background:</strong> Completed training as an IT specialist for system integration (<em>Fachinformatiker für Systemintegration</em>), a Specialized Diploma, or a comparable qualification.</li> <li><strong>Ticket &amp; Process Management:</strong> Experience with JIRA and Confluence for ticket tracking, issue management, and process improvement.</li> <li><strong>Identity &amp; Access Management:</strong> Experience with Identity Providers such as Okta, Azure AD, OneLogin, and Active Directory.</li> <li><strong>SaaS &amp; Workspace Administration:</strong> Proficiency in managing, administering, and troubleshooting Google Workspace and core SaaS platforms.</li> <li><strong>Device Management:</strong> Experience with MDM solutions for managing and provisioning macOS, Windows, and iOS devices.</li> <li><strong>Networking &amp; Connectivity:</strong> Working familiarity with network architecture and troubleshooting (WAN/LAN/Wi-Fi, VPN, routing) to support office environments.</li> <li><strong>Automation &amp; Scripting:</strong> Experience in scripting using Bash, Python, or utilizing low-code/no-code platforms (Workato, Zapier, Okta Workflows).</li> <li><strong>Technical Communication:</strong> Ability to write clear and concise technical documentation.</li> </ul> <hr> <h2><strong>

Benefits

&amp; PERKS IN A NUTSHELL:</strong></h2> <table style="width: 56.7544%;"> <tbody> <tr> <td style="width: 55.5728%;"> <ul> <li>Flexible working arrangements</li> </ul> </td> <td style="width: 44.4272%;"> <ul> <li>LinkedIn Learning</li> </ul> </td> </tr> <tr> <td style="width: 55.5728%;"> <ul> <li>Sabbatical &amp; special leave policies</li> </ul> </td> <td style="width: 44.4272%;"> <ul> <li>WeRoad partnership</li> </ul> </td> </tr> <tr> <td style="width: 55.5728%;"> <ul> <li>Birthday, 24th + 31st December off</li> </ul> </td> <td style="width: 44.4272%;"> <ul> <li>Short term EU work policy</li> </ul> </td> </tr> <tr> <td style="width: 55.5728%;"> <ul> <li>Mobility Credit</li> </ul> </td> <td style="width: 44.4272%;"> <ul> <li>Health Insurance</li> </ul> </td> </tr> <tr> <td style="width: 55.5728%;"> <ul> <li>Employee assistance program</li> </ul> </td> <td style="width: 44.4272%;">&nbsp;</td> </tr> </tbody> </table> <p>&nbsp;</p> <hr> <h2><strong>DIVERSITY, EQUITY &amp; INCLUSION:</strong></h2> <p><span style="font-weight: 400;">Freenow is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age. <br></span><span style="font-weight: 400;">We want you to grow and evolve, </span><span style="font-weight: 400;">bring your true self to work</span><span style="font-weight: 400;">.&nbsp;<br><br></span></p> <hr> <h2><strong>SEE WHAT OUR AWESOME COLLEAGUES SAY ABOUT US:</strong></h2> <p><a href="https://www.glassdoor.de/%C3%9Cberblick/Arbeit-bei-FREE-NOW-EI_IE954578.11,19.htm" target="_blank"><img style="max-width: 100%;" src="https://eu-images.contentstack.com/v3/assets/blt6e28a7086c72dd55/bltadef6ed7354e9cc4/65a10957984e23040a418da6/glassdoor-logotype-rgb_2.png" alt="" width="150"></a>&nbsp; &nbsp; &nbsp; &nbsp;<a href="https://www.kununu.com/de/mytaxi-intelligent-apps" target="_blank"><img style="max-width: 100%;" src="https://eu-images.contentstack.com/v3/assets/blt6e28a7086c72dd55/blte53af231aaa0c840/65a*** *** 11a30407ba07ce/kununu_logo_black_2.png" alt="" width="150"></a> &nbsp; &nbsp; &nbsp; &nbsp;<a href="https://www.linkedin.com/company/free-now/life/2b1603ea-741a-49f8-9847-f1214f483a1a/" target="_blank"><img style="max-width: 100%;" src="https://brand.linkedin.com/content/dam/me/business/en-us/amp/brand-site/v2/bg/LI-Logo.svg.original.svg" alt="" width="143"></a></p> <p>&nbsp;</p> <h2><strong>ABOUT FREENOW:</strong></h2> <p>We are Freenow, the European taxi app with the broadest multi-mobility offering, available in 9 markets and over 180 cities. Our app gives millions of passengers the freedom to move with a wide choice of services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds and public transport.</p> <p>Headquartered in Hamburg and led by our CEO Thomas Zimmermann, we are on a mission to make urban mobility more efficient, sustainable and inclusive.</p> <p>Since July 2025 we have been part of Lyft, a global mobility platform connecting riders and drivers for billions of rides across North America and Europe. Together we are building a more caring and connected world, creating new opportunities for innovation, growth and impact.</p> <hr>Find Jobs in United Kingdom on Arbeitnow