Technical Support Specialist

Salary: £25,000 - 32,000 per year

Requirements

: Experience in a first-line IT support or helpdesk roleStrong working knowledge of Microsoft 365 (including Outlook and email management)Good understanding of general IT systems, hardware, and networking basicsExcellent troubleshooting and problem-solving abilitiesStrong communication skills and ability to support non-technical usersAbility to manage multiple tasks and work in a fast-paced environment Responsibilities: Act as the first line of contact for all IT support queries via phone, email, and ticketing systemsSet up new users, including creating email accounts, system access, and permissionsManage and maintain user email accounts (password resets, access issues, mailbox setup)Diagnose and resolve a wide range of IT issues including hardware, software, network, and login problemsProvide support for devices such as laptops, desktops, printers, and mobile devicesLog, track, and resolve support tickets efficiently, ensuring users are kept informedHandle all general IT issues across the business, escalating more complex problems when requiredSupport onboarding and offboarding of employees, ensuring all IT access is correctly set up or removedMaintain IT documentation and ensure systems are up to date Technologies: HardwareSupportMicrosoft 365MobileNetworkOffice 365 More: We are seeking a highly organised and customer-focused IT Support Specialist to act as the first point of contact for all IT-related matters across the business. This is a hands-on role where you will support users with a wide range of IT needs, ensuring smooth day-to-day operations. This role is ideal for someone who enjoys being at the centre of IT operations, handling everything from setting up user emails to resolving day-to-day technical issues across the business.

We offer

Benefits

such as company events, a company pension, a cycle to work scheme, a referral programme, and easy transport links. The position is full-time and permanent, based in the office. last updated 36 week of 2026