ICT Technician Apprentice
Forward House, Oakwood, Oakfields Industrial Estate, Eynsham Oxon. · OX29 4TT
£16,000 / per year
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Deliver first line technical support, troubleshooting, and remote monitoring services to customers and schools. Log, manage, and resolve incidents through the Service Management System, ensuring SLA compliance. Act as a key point of contact between customers, internal teams, and third-party suppliers.
Monitor support queues, escalate issues where required, and manage asset and change control activities. Support project work and assist with additional duties requested by the Network Manager. Complete training programmes and maintain compliance with Health & Safety, ISO, and company policies.
Maintain a professional, organised, and customer-focused working environment.
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