Hairdressing Apprentice

Front of house: welcome clients, provide refreshments in a polite, courteous and professional manner Carry out treatments (shampoo, etc.) in accordance with training, ensuring patch test is given to clients for colour services Identify and promote retail products suited to client needs Gather and update client information on booking software, including notes and colour service, patch tests, receive payments from clients Maintain a clean working environment at all times and undertake general cleaning duties especially at the start and end of each day, i.e. cleaning mirrors, reception, shelves, floors, brushes and items used by stylists including their stations after client services Be proactive and flexible when receiving or organising internal or external training Book client’s appointments with efficient time allocated for each appointment, for each stylist, using the company software Actively promote Tom Ashley Limited and its products in a positive manner and maintain a good reputation Attend team meetings, target reviews and professional development meetings, identifying any training needs Provide excellent customer service to clients, internal and external suppliers within the salon environment Refer client complaints to senior/director Adhere to uniform, appear presentable and professional at all times Be confident in working independently, using initiative where required Ensure compliance with Health & Safety legislation and industry codes of practice and guidelines Be mindful of the health & safety of everyone in the salon environment, including yourself and visitors and to inform senior/director of any concerns Maintain confidentiality of information Support and assist any stylist tasks Treat all property of Tom Ashley Limited with care including equipment Adhere to all policies and procedures including social media policy and use of phones Carry out any other tasks reasonably assigned to you