Junior Application Support Specialist Software, 100% Homeoffice (m/w/d)

👋 Welcome to dexter health At dexter health we build AI-powered software for care facilities. Our mission is to reduce administrative work in healthcare so that nurses have more time for people. We are looking for a structured, analytical and communicative person who will help build our technical customer interface.

In this role, you are the connection between customers, customer success, product and engineering. You analyze technical customer inquiries, research internal systems, structure bug reports and ensure that open issues are reliably tracked until they are resolved. This is not a traditional call center or help desk role.

You don't have to be a developer either. It is important that you want to understand technical contexts, think cleanly, communicate clearly and take responsibility for open topics. You will work closely with Customer Success, Product, Engineering and our CTO.

We don't expect you to be able to do everything. However, we expect you to learn quickly, work in a structured manner and not lose track even when problems are unclear. Responsibilities As a Junior Application Support Specialist you will: Analyze technical customer requests and check what actually happened in the system in tools such as HubSpot, Linear, Slack, Sentry, Logs and internal admin systems Research specific cases, e.g.

B. File transfers, times, system events or error messages Structure technical problems so that product and engineering can work with them quickly Create clear bug reports with context, customer impact, priority and relevant details Track tickets end-to-end and ensure that open issues are not left behind Inform customer success, customers and internal teams with clear status updates Coordinate technical coordination with contacts on the customer side Support implementations when technical questions or dependencies arise Document recurring problems, workarounds and internal processes Help to ensure our support and escalation processes.

Qualifications

It is less important to us whether you have many years of professional experience. More important are structured thinking, clear communication, the ability to learn, care and ownership. We are looking for people who want to understand problems, bring together information cleanly and don't just pass topics on, but pursue them until they are clarified.

Must-have very good spoken and written German, at least C1 level Good knowledge of English, at least B2 level Structured, analytical and solution-oriented thinking Clear, binding and professional communication High reliability and the ability to consistently follow up on open topics Interest in software, technical systems and digital processes Not afraid of technical details such as logs, IDs, time stamps, data or error messages Ability to combine information from different sources and derive a clear assessment from it Ability to distinguish between the customer perspective and the technical one Perspective to translate careful handling of sensitive and documentation-relevant data Calmness and structure even with unclear or urgent problems Nice-to-have first experience in B2B SaaS, customer success, operations, product operations, technical support or project management Basic knowledge of SQL, APIs, databases, software logs or bug tracking Experience with tools such as HubSpot, Linear, Slack, Sentry or ticket systems Experience in healthcare, nursing or with documentation-relevant processes Experience in technical customer communication or Implementation coordination Studies or training in business informatics, computer science, business administration with a tech focus or a comparable area Experience with AI tools such as ChatGPT, Claude, Codex, Cursor or similar tools This role is probably not suitable for you if you are looking for a classic call center or pure first-level support role You only want to do customer success and have no interest in technical analysis You are looking for a pure developer role You don't want to check technical details You would rather pass on open topics instead of consistently You need very precise instructions before you can get started You don't like working with unclear problems You prefer a highly hierarchical, slowly structured corporate environment You have no interest in software, data, logs or technical processes

Benefits

100% home office / remote work Fair compensation based on skills, experience and location Close cooperation with customer success, product, engineering and CTO Responsibility for an important interface function in the company Work on software that is used in real maintenance processes High learning growth in one Growing B2B SaaS company, modern tools and an AI-related everyday work environment. Opportunity to help build a new operational function at dexter health. Why?

Nurses spend too much time on documentation, coordination and administrative work. We are building technology that reduces this burden. In order for our software to function reliably in everyday life, technical customer problems need a clean interface: someone has to understand what happened, collect information, prioritize internally, give feedback and track issues until they are resolved.

We are now building exactly this function. If you like working in a structured manner, want to understand technical contexts, communicate clearly and take responsibility for real customer problems, we look forward to receiving your application. Find Jobs in Germany on Arbeitnow