About this role
# Strategic Account Executive, Florida or Georgia **PaceMate™ Strategic Account Executive (full-time, remote)** Location: Remote, USA We are currently looking to fill positions with candidates that reside in the state FL or GA Only ## Overview We are currently seeking a Strategic Account Executive responsible for owning the strategic, executive-level, and commercial partnership with high-value electrophysiology (EP), cardiology, and heart failure practices across enterprise hospital systems and IDNs. This role ensures PaceMate delivers measurable clinical, operational, and business value while driving long-term account growth, retention, and expansion. The Strategic Account Executive operates above day-to-day operational support, focusing on executive alignment, strategic planning, escalation management, renewals, and upsell opportunities.
This role leads Quarterly Business Reviews, partners cross-functionally to resolve high-impact issues, and drives growth through upselling and strategic expansion. The Strategic Account Executive plays a critical role in strengthening customer loyalty, expanding enterprise adoption, and generating references that support future sales growth and market expansion. ## Essential Functions & Responsibilities - Serve as the strategic and executive point of contact for accounts in assigned geography - Build and maintain trusted relationships with executive, clinical, and operational leadership - Collaborate with Sales, Marketing, Product, Clinical, and Customer Success teams to drive strategic outcomes - Gain a deep understanding of customer clinical strategy, operational priorities, and business objectives - Translate operational performance into executive-level insights and ROI - Lead and present Quarterly and Annual Business Reviews - Identify, position, and close upsell and expansion opportunities - Serve as escalation owner when issues impact clinical trust, executive confidence, or commercial outcomes - Serve as the lead point of contact for all Key Accounts while building and nurturing trusted, long-lasting relationships - Collaborate with Sales, marketing, product development and customer success teams to ensure business progress - Gain a deep understanding of the client's clinical & business strategy, clinical workflows and needs - Develop tactics that will deliver the most appropriate products or services - Use of communication skills to present to and influence key stakeholders in the sales process - Provide clients with product information, demonstrations, analytics, etc. - Create key opinion leaders / reference sites within each current Key Account customer & region - Responsible for both maintaining and growing business in contracted groups - Manage expenses within budget - Re-Sign current customers on longer term agreements and contract renewals - Active involvement in weekly and quarterly sales planning process ##
Key Responsibilities
**Overall Account Ownership** - Own the strategic health, retention, and growth of assigned enterprise accounts - Maintain multi-year account plans aligned to customer goals and PaceMate strategy **Executive Engagement** - Lead Quarterly and Annual Business Reviews - Align PaceMate solutions to executive priorities and enterprise initiatives - Drive Enterprise-wide standardization **Business Development** - Drive expansion through additional clinics, service lines, or offerings - Support pricing changes and contract renewals - Identify and develop add-on services opportunities **Escalation & Risk Management** - Lead escalations when operational issues rise to executive or strategic impact - Partner with internal teams to drive resolution and recovery plans **Relationship Development** - Physician relationships - KOL identification and development - Reference site / references nurturing **Onboarding Responsibilities** - Serve as Executive Sponsor - Attend Onboardings & Workflow Design Meetings - Set the ongoing business development expectations ##
Qualifications
**Core Competencies, Skills and Experience
Requirements
:** - 3-5 years of experience in complex healthcare account management or healthcare enterprise SaaS - 3-5 Years of team management in healthcare - Proven experience owning post-sale revenue, renewals, and expansion - Strong executive presence with the ability to engage physicians, administrators, and senior leaders - Experience working with hospital systems, IDNs, or large multi-site healthcare organizations - Excellent communication and interpersonal skills - Computer literate with Excel, Word, Adobe, PowerPoint - Sales Management experience - CRM/Cardiology Account Management Experience Required; EP experience strongly preferred **Education, Training, and Experience:** - BA/BS or Equivalent 4-year Technical Degree ## Required Equipment - Must have access to stable, reliable internet access ## Physical
Requirements
- While performing the duties of this job, the employee is consistently required to r Apply directly on RemoteJobs.org: https://remotejobs.org/remote-jobs/strategic-account-executive-florida-or-georgia-pacemate