About this role
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About Us HireHawk connects skilled professionals around the world with meaningful remote opportunities supporting U.S. and Canadian companies. We focus on long-term placements where experienced professionals can take real ownership, become trusted members of the team, and make a measurable impact from anywhere.
About the Role
As a Medical Administrative & Surgical Patient Coordinator, you will own the administrative coordination that happens after a patient begins moving through the surgical process. You will make sure required clearances, testing, records, appointments, documentation, and pre-operative steps are completed so patients stay on track for surgery. This is an operations-focused healthcare role, not a sales position and not a remote clinical position.
You will work directly with patients, medical offices, imaging centers, laboratories, hospitals, and other healthcare providers while knowing when a question or concern needs to be escalated to clinical staff. You will receive training on the practice's specific workflows and gradually take ownership of a critical part of the patient journey. Responsibilities - Own and track the pre-operative process for multiple surgical patients from booking through readiness for surgery. - Keep each patient's pre-operative checklist current, identifying missing clearances, tests, records, documentation, and other
Requirements
before they become delays. - Coordinate required appointments and testing, including imaging, medical clearances, laboratory work, and other pre-operative
Requirements
. - Contact hospitals, imaging centers, laboratories, physicians' offices, and other healthcare facilities to obtain outstanding information and keep cases moving. - Follow up persistently with outside providers when testing, records, or clearances are delayed, advocating for patients while maintaining professional communication. - Conduct or support standardized pre-operative patient calls and clearly walk patients through established non-clinical instructions and next steps. - Maintain accurate documentation of patient conversations, completed
Requirements
, pending items, and case status within the appropriate systems. - Communicate surgical readiness, outstanding
Requirements
, and potential delays clearly to the broader practice team. - Recognize clinical questions, unusual circumstances, or concerns that fall outside your administrative scope and escalate them promptly rather than providing independent medical advice. - Provide additional medical administrative and patient-coordination support when needed to improve the efficiency of the surgical process.
Requirements
Must-Have: - 3+ years of experience in medical administration, surgical coordination, patient coordination, pre-operative coordination, or closely related healthcare operations. - Hands-on experience working in a U.S. medical practice or healthcare environment. - Direct experience coordinating surgical or pre-operative patients, including appointments, tests, medical records, clearances, or required documentation. - Experience using EMR, CRM, patient-management, or comparable medical-office systems. - Confidence communicating directly with patients and contacting hospitals, imaging centers, laboratories, physicians' offices, and other healthcare providers. - Excellent spoken and written English, with strong documentation, organization, case-tracking, and follow-through skills. - Sound judgment regarding administrative versus clinical responsibilities, including knowing when an issue must be escalated to clinical staff. Nice to Have: - Experience in plastic surgery, cosmetic surgery, aesthetics, or another high-touch private-pay medical environment. - Medical Assistant training, nursing-related education, healthcare education, or equivalent clinical-office experience. - Experience conducting standardized pre-operative patient calls. Apply directly on RemoteJobs.org: https://remotejobs.org/remote-jobs/medical-administrative-surgical-patient-coordinator-philippines-hirehawk
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