Endear - Product Designer

Location: Remote, US-basedTeam: Product & Design - IRLType: Full-Time, EmployeeCompensation: $100K - $129K baseTarget Start: January 2027 or earlierOur StoryAt Endear, we’re building the modern CRM for retail teams - starting with the frontline.Our software helps retail teams build stronger customer relationships through thoughtful, intuitive technology. From clienteling and customer capture to appointments and in-store experiences, Endear gives brands the tools they need to create more personal interactions and drive measurable growth.We work with brands like Allbirds, Reformation, and Alo Yoga, and we’re continuing to evolve Endear into an increasingly AI-first product built around how modern retail teams actually work.Position OverviewWe’re looking for a Product Designer to join our IRL (in real life) team, which owns the in-store side of Endear - including appointments, events, customer check-ins, and the administrative experiences behind those workflows.You’ll design for store associates and managers running clienteling day to day, as well as admin users who help shape how those teams operate and manage their workflows.In this role, you’ll own features and projects from understanding the problem through research, testing, iteration, and production-ready design, while partnering closely with our Head of Product Design on vision and direction.The IRL roadmap is early. Many of these features don’t exist yet, so you’ll be defining problems through research before designing solutions.This role is well suited for someone comfortable creating clarity when the solution isn’t obvious.What You’ll AccomplishIn your first 6 months, you’ll…Take ownership of IRL features from discovery through production-ready designBuild a strong understanding of how store associates, managers, and admin users work within EndearRun research from early discovery through usability testingDesign complete, accessible product experiences, including loading, empty, error, permission, and other key states.Partner closely with Product and Engineering to shape solutions early in the processUse customer insight and data to inform design decisions and iterationIn your first year, you’ll…Build deeper ownership across the IRL productDeliver product experiences that improve how retail teams manage clienteling and in-store workflowsBuild a strong rhythm of discovery, testing, and continuous learningStrengthen your collaboration across Design, Product, and EngineeringDemonstrate clear user and business impact through the work you shipYou’ll Thrive in This Role If…You enjoy taking ownership of a feature while collaborating closely on the broader vision and directionYou’re comfortable with ambiguity and zero-to-one product workYou naturally think beyond the happy path and account for edge cases and complete product statesYou care about creating accessible experiences and solving the right problem, not just creating polished UIYou enjoy working closely with Product and Engineering throughout the design processYou’re comfortable using research, data, and customer feedback to guide decisionsYou move quickly, seek feedback, and iterate based on what you learnYou’re curious about designing for AIYou Have Experience With2 - 5 years working in product designIndependently owning features from discovery through implementation, with support on vision and directionRunning user research from discovery through usability testingTranslating broad or ambiguous problems into clear product solutionsWorking closely with Design, Product, and Engineering teamsDesigning complex, accessible workflows and accounting for loading, empty, error, and permission statesUsing qualitative and quantitative data to inform design decisionsBuilding within established design patterns while knowing when something needs to evolveUsing AI tools as part of your workflow and applying judgment to AI-generated outputA portfolio that demonstrates strong product thinking and execution, and where you can articulate the impact of your work, with data where you had access to itAlign With What We ValueAt Endear, we live by five core principles.

Here’s how they translate into what we’re looking for in this role:Customer First: You start by understanding the people using the product, run thoughtful research, and use what you learn to shape better experiences.Take Ownership: You take responsibility for your features, follow through on the details, and care about the quality of what ships.Enable Autonomy: You communicate clearly, collaborate early, and give Product and Engineering the context they need to make strong decisions together.Under Promise, Over Deliver: You set realistic expectations, think through the details, and deliver complete, production-ready work.Innovate & Deliver Value Quickly: You’re comfortable experimenting, using AI and other tools thoughtfully, and moving quickly without sacrificing sound product judgment.About the TeamEndear’s product organization is structured across three product teams: AI, IRL, and Core Flows, with one designer dedicated to each.As the IRL designer, you’ll work closely with a Product Manager and 2 - 3 Engineers while also being part of Endear’s three-person design team. You’ll report to the Head of Product Design, who will provide vision, direction, mentorship, and support as you grow in the role.You’ll partner most closely with:Head of Product Design: vision, direction, mentorship, feedback, and design leadershipProduct Team: roadmap alignment, priorities, customer needs, and business contextEngineering Team: feasibility, implementation, and iterationYou’ll have access to mentorship, an education budget, and support around Endear’s AI processes to help you continue developing your craft and expanding how you use AI in your work.We’re a small team with big ambitions - collaborative, customer-obsessed, and deeply excited about the problems we’re solving in retail.Our Hiring ProcessRecruiter ScreenBehavioral Interview with the Hiring ManagerTeam Portfolio Review with Design, Product + EngineeringFinal leadership conversationOffer 🎉Compensation &

Benefits

Base Salary: $100K - $129KFully remote, US-based teamComprehensive healthcare (medical, dental, vision)Co-working or home office stipendFlexible PTO and unlimited vacationEducation and learning supportOpportunity to shape foundational product work in a transformative industryLocation: This role is remote and US-based. Our full team comes together for an all-team standup every Monday at 8:00 AM Pacific, so you’ll need to be available at that time.Apply Even If You Don’t Check Every BoxIf this role excites you but you’re unsure if you meet every requirement, reach out anyway. No retail or e-commerce background is required.

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