Engineering Operations Specialist - Consumer

Building the Future of Open FinancePayward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system.Before you apply, we encourage you to explore our culture page to understand what drives us and how we work.The teamFounded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients.Engineering Operations is the operational engine of the Consumer group. We build the automations, tracking and metrics that keep teams aligned and informed, so engineers can spend their time building.

Our goal is to reduce manual work, improve visibility into engineering activity, and turn repeatable processes into reliable software. We work closely with engineers, engineering managers and teams across the business to identify friction and turn feedback and operational data into scalable solutions. The opportunityHelp engineering teams execute faster by owning the processes and tooling that remove frictionUse AI and automation in your day to day work to solve real problems for the teams you supportAdminister Jira and Confluence including configuration, workflows, permissions and automationsOwn the triage and intake process so work reaches engineering properly routed and to standardKeep roadmaps healthy and run weekly delivery reporting to leadershipOwn the quality of engineering metrics data including team definitions, ownership records and tool configuration What you bring3+ years of experience in operations, process, or tooling roles, with one major experience shipping something meaningfulHands on Jira administration covering boards, workflows, schemas, permissions and custom fieldsReal deliberate use of AI in day to day work knowing when and

How to Apply

it and building with itSystematic thinking to see how processes and systems connect and where changes break downstreamAbility to turn vague requests from senior stakeholders into scoped work and confidently turn things down when that's the right callStrong written communication skills and ability to document processes clearlyGenuine interest in operations, internal tooling and developer experienceCuriosity and willingness to learn new tools and frameworksExposure to engineering metrics, developer productivity data or DORA metrics Nice to havesFamiliarity with crypto having used Kraken or similar products and understanding the spaceExperience building Jira automation rules or Rovo agentsSQL and/or experience with TypeScript and scripting languagesExperience building Slack workflows or integrationsFamiliarity with Slack, Jira or GitLab APIsExposure to localisation, QA or compliance processesExperience working in a remote or distributed team Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis.Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the

Requirements

of the San Francisco Fair Chance Ordinance.Our commitmentPayward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed

Requirements

, especially if you're passionate or knowledgeable about crypto.We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision.As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.Stay connectedFollow us on TwitterLearn on the Kraken BlogConnect on LinkedInCandidate Privacy NoticeFind Jobs in United Kingdom on Arbeitnow