Analyst Customer Success Measurement US

Who We AreCint is a pioneer in research technology (ResTech). Our customers use the Cint platform to post questions and get answers from real people to build business strategies, confidently publish research, accurately measure the impact of digital advertising, and more. The Cint platform is built on a programmatic marketplace, which is the world’s largest, with nearly 300 million respondents in over 150 countries who consent to sharing their opinions, motivations, and behaviours.We are feeding the world’s curiosity!Job DescriptionThe Opportunity The Measurement Team at Cint specializes in digital media measurement and advertising effectiveness.

Media measurement enables advertisers to achieve real-time results for their media campaigns using Cint's proprietary Lucid Measurement platform.Members of the Measurement Customer Success Team serve as strategic partners to customers throughout their measurement journey. This role combines analytical problem-solving, customer relationship management, and measurement consulting to help clients maximize the value of Cint's products and achieve their business objectives.As Cint continues to grow its Measurement business, this role represents an exciting opportunity to join a high-impact team and help scale the Customer Success function. The ideal candidate enjoys working directly with customers, diving into data, solving complex challenges, and translating technical concepts into actionable recommendations.

Success in this role requires equal parts curiosity, communication, and analytical thinking.The position plays a critical role in driving customer satisfaction, product adoption, successful measurement outcomes, and long-term client growth. It also offers the opportunity to influence processes, strengthen customer partnerships, and contribute to the continued evolution of the Measurement Customer Success team. ResponsibilitiesServe as a trusted advisor to customers by providing consultative guidance on measurement strategy, brand lift methodology, product capabilities, best practices, and campaign successBuild and maintain strong customer relationships through proactive communication, regular business reviews, and ongoing partnershipAnalyze study performance, customer data, and measurement results to identify trends, uncover opportunities, and provide actionable recommendationsTrain and educate customers on Cint's suite of Measurement products and capabilities, helping drive adoption and long-term successTranslate complex technical, methodological, and analytical concepts into clear and practical customer-facing recommendationsPartner closely with Sales, Product, Support, and Operations teams to solve customer challenges and improve the overall customer experienceAct as the voice of the customer internally by identifying recurring themes, product gaps, and opportunities for process improvementMonitor customer health, engagement, adoption, and growth metrics, including active users, campaign launches, and revenue growth, to identify risks, demonstrate value, and support long-term customer successManage multiple customer relationships, projects, and priorities simultaneously while maintaining a high level of quality and responsivenessCompile and analyze data from various sources, including Cint proprietary software, Excel, Databricks, and SalesforceEnsure customer goals and business objectives are achieved through proactive planning, communication, and follow-throughDevelop and maintain a deep understanding of Cint's measurement products, methodology, and evolving industry landscape

Qualifications

Qualifications

BA/BS degreeMinimum 1–3 years of experience in customer success, account management, project management, client services, market research, consulting, or another client-facing analytical roleStrong communication skills with a proven ability to explain complex, technical, or data-driven concepts in a clear and concise mannerDemonstrated ability to build credibility and relationships with customers and internal stakeholdersStrong analytical, problem-solving, and critical-thinking skillsComfortable interpreting data and translating findings into meaningful recommendationsProficient in Microsoft Excel, including Pivot Tables, VLOOKUPs, and other advanced functionsComfortable leading consultative customer conversations, presentations, and business reviews in person and through virtual platforms (Zoom, Google Meet, Teams, etc.)Highly organized with the ability to manage multiple priorities and deadlinesDetail-oriented, self-motivated, and eager to learn new skills and conceptsStrong sense of ownership and accountabilityAdaptable and comfortable working in a fast-paced, evolving environmentPositive attitude and collaborative team-player mentality Preferred

Qualifications

Knowledge of the digital media ecosystem and how digital media campaigns are planned, executed, and measuredExperience in advertising technology, market research, media measurement, customer success, or related industriesExperience using Salesforce, Qualtrics, SurveyMonkey, Alchemer, or similar platformsMarket research coursework or experienceWorking knowledge of statistical concepts and research methodologyExperience presenting insights, recommendations, or analytical findings to customers or stakeholdersExperience supporting enterprise customers or strategic client relationshipsAdditional InformationCandidates from Central or East Coast requiredAnticipated Salary Range (US Only):The anticipated pay range for this role is $48,000 to $54,000 annual base salary with on target annual commission of $2,000 - $6,000. In addition, this position is also eligible for the following

Benefits

:Medical, Dental, and Vision insurance options to suit you and your family’s needs401K with company matchingPTO, unlimited sick daysRemote WorkPaid maternity and paternity leave Our ValuesCollaboration is our superpowerWe uncover rich perspectives across the worldSuccess happens togetherWe deliver across borders.Innovation is in our bloodWe’re pioneers in our industryOur curiosity is insatiableWe bring the best ideas to life.We do what we sayWe’re accountable for our work and actionsExcellence comes as standardWe’re open, honest and kind, always.We are caringWe learn from each other’s experiencesStop and listen; every opinion mattersWe embrace diversity, equity and inclusion. More About CintWe’re proud to be recognised in Newsweek’s 2025 Global Top 100 Most Loved Workplaces®, reflecting our commitment to a culture of trust, respect, and employee growth.In June 2021, Cint acquired Berlin-based GapFish – the world’s largest ISO certified online panel community in the DACH region – and in January 2022, completed the acquisition of US-based Lucid – a programmatic research technology platform that provides access to first-party survey data in over 110 countries.Cint Group AB (publ), listed on Nasdaq Stockholm, this growth has made Cint a strong global platform with teams across its many global offices, including Stockholm, London, New York, New Orleans, Singapore, Tokyo and Sydney. (www.cint.com) Additionally, in a world of AI, we want our candidates to understand our approach to the use of AI during the interview and hiring process, so we'd appreciate you reading our AI usage guide.

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