About this role
Category: Mental Healthcare Location: Company Overview At Insight Therapy Solutions, we’re on a mission to make quality mental healthcare accessible to everyone. As a rapidly growing telehealth provider, we connect people with life-changing therapy and support. Now, we’re looking for compassionate and driven Customer Success Representatives who want to grow their career and develop sales skills along the way.
Why Join Us
? - 100% remote - work from home - Career growth - we’ll train you in healthcare sales skills - Be part of meaningful work - helping people connect with mental health care - Supportive, inclusive team environment The Role - As a Customer Success Representative, you’ll be the first point of contact for clients seeking therapy. Your job is to: - Answer inbound calls and emails, providing helpful, caring, and professional support - Reach out to clients on our waitlist and guide them toward scheduling therapy sessions - Collect basic information (demographics, insurance, referral details) to match clients with the right provider - Accurately record client details in our systems (EHR, CRM, scheduling tools) - Build trust and rapport with clients through empathy and clear communication - Receive hands-on training to introduce and promote our services to individuals, clinics, and companies
Requirements
- Strong English communication skills (spoken and written) - 1 - 2 years’ experience in customer service, call center, or BPO work - A friendly, patient, and professional approach with clients - even when they are in distress - Tech-savvy and comfortable learning new tools (Google Workspace, CRM/EHR systems, etc.) - Reliable, self-motivated, and able to work independently in a remote setting - Sales experience is not required - we’ll train you! Perks &
Benefits
- Annual paid time off - Paid US holidays - Paid birthday off - Monthly health stipend - Performance-based bonus opportunities Details Apply directly on RemoteJobs.org: https://remotejobs.org/remote-jobs/customer-success-representative-latam-insight-therapy-solutions