About this role
OverviewYour Future. Secured. ISC2 is a force for good.
As the world’s leading nonprofit member organization for cybersecurity professionals, our core values - Integrity, Advocacy, Commitment, Diversity, Equity & Inclusion and Excellence - drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession.
Learn more at ISC2 online and connect with us on Twitter, Facebook and LinkedIn. When you join ISC2, you’ll demonstrate your commitment to an inclusive and equitable environment. Your support of the unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized.
We invite you to take an active role in helping us create a true sense of belonging across our organization - an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes. Learn more.Position SummaryThe Accounts Receivable Specialist will be responsible for day to day accounts receivable processing functions within the company including the efficient processing of orders, payments and delivery. You will also work closely with the Sales Department to ensure smooth workflows with a strong emphasis on system functionality between the departments.
ResponsibilitiesMastery of the current sales and invoicing platforms allowing for continued development of best practices, refining of current processes, assistance with set up and testing of new procedures, products, promotions, etc.Liaise directly with the Sales and Sales Operations teams to work through daily procedure and workflow questions, troubleshoot any issues that are system related, and make recommendations regarding requests that are outside of normal processesWork with Finance team members performing hands on AR duties such as invoice creation, account set up, processing and application of credit card paymentsWorking knowledge of online invoicing portals - ability to register for and submit invoices successfully online resulting in timely paymentsResponsible for completion of vendor documentation and oversight of the Monday.com board for potential customer document managementKnowledge of daily electronic deposits and receipts posting, order updating and activationUpdating of process and procedure manuals for basic Accounts Receivable functionsDaily Management of the Accounts Receivable in-box and case system for processing payment inquiries, PO review, customer set up - and delegation of emails to appropriate team members when requiredWork end of month (EOM) processes - wire application, invoicing, other tasks as requiredAssist with audit for data collection as neededProfessional customer service answering multiple questions via phone, email, case system and WebexDemonstrates commitment to valuing diversity and contributing to an inclusive working and learning environmentMiscellaneous duties, as assignedBehavioral CompetenciesDrive to understand the systems, how and why they function and the desire to research and understand issues when they ariseEfficiently and correctly process data, and analyze and evaluate resulting documentation for accuracy Must be detail oriented, organized, have good time management skills and able to multitaskWell-developed verbal and written communication skillsStrong critical thinking/problem solving skills including assessment, follow up and decision makingInitiative to learn and improve systems and processesAbility to provide excellent customer service to candidates and members, internal and external customers, focusing on daily interactions with the Sales and Sales Operations teamsTeam-oriented and a team player, but able to work independentlyDisciplined ability to excel in a fully remote environment
Qualifications
Proficient in Microsoft Office (Word and Outlook) with Strong Microsoft Excel skills Salesforce experience preferredCustomer Service experience preferredExperience with process improvement-ERP implementation and documentation creation a plus Experience with Intacct or CommerceTools a plusExperience working with AI tools or a demonstrated willingness to learnEducation and Work ExperienceHigh school diploma or equivalent required, Associates degree preferred2 years minimum AR experience required; will consider current ISC2 employees with a minimum of 3 years of Salesforce experience in a relevant department, in lieu of AR experiencePhysical and Mental Demands5% TravelAbility to work extended hours or overtime, when necessaryAbility to work in a fully remote setting utilizing a Macbook and dual monitorsRemain in a stationary position, often standing or sitting, for prolonged periods Equal Employment Opportunity StatementAll qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.Originally posted on Himalayas