Apprentice IT Support Officer

The successful candidate will: Support the IT Team in delivering an efficient and effective IT service across the College. Assist in the support, maintenance, and troubleshooting of desktop operating systems including Windows, iOS, and ChromeOS environments. Assist in the management and support of college-owned devices, including desktops, laptops, tablets, and mobile phones.

Develop working knowledge of enterprise IT systems, infrastructure, and cloud platforms (e.g. Microsoft 365, identity and access management, and cloud storage solutions). Assist with the installation, configuration, and deployment of IT equipment and software.

Respond to support requests via service desk systems, email, and telephone, ensuring timely and accurate resolution or escalation. Support the achievement of service level targets through effective task management and prioritisation. Assist with diagnosing and resolving hardware faults, including arranging repair or replacement where required.

Maintain accurate records of incidents, service requests, and asset changes, ensuring all activities are documented appropriately. Support asset management processes, including tagging, auditing, and tracking of IT equipment to ensure compliance and reduce risk. Provide technical support for internal and external College events where required.

Adhere to all College policies, procedures, and quality assurance frameworks, including Health and Safety

Requirements

. Demonstrate a professional and customer-focused approach when supporting staff, students, and visitors. Undertake any other duties commensurate with the level of the role as required by the IT Manager or senior leadership.

Ability to work collaboratively within a team environment. Professional, approachable, and committed to maintaining high standards of service. Commitment to safeguarding and promoting the welfare of young people and vulnerable adult.