Apprentice Cruise Travel Consultant
6 Quay Point, Northarbour Road, Portsmouth · PO6 3TD
£15,600 / per year
About this role
auto_translated_note
Phase 1: Service & Operations (Months 1 - 9) Post-Booking Support: Managing guest enquiries and assisting travellers after their initial booking is confirmed. Logistics Review: Checking visa
Requirements
, medical protocols, and travel documentation for accuracy. Technical Data Entry: Utilising internal and external booking platforms to manage guest itineraries. Compliance Auditing: Ensuring all guest data and transactions adhere to GDPR and Package Travel Regulations.
Geographic Research: Studying port details and global maps to provide expert travel advice. Phase 2: Sales & Consultancy (Months 10 - 16) Consultative Selling: Handling new enquiries to match customers with specific cruise lines and cabin types. Financial Costing: Calculating complex travel quotes, managing profit margins, and balancing turnover.
Lead Management: Following up with previous guests to build rapport and secure repeat business. Upselling: Identifying opportunities to add value to bookings through excursions, upgrades, or extended packages. Objection Handling: Communicating with hesitant leads to provide product clarity and close sales.