Business Admin Apprenticeship

Maintaining and monitoring the practice appointment system Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional Taking the post at the end of the shift, taking messages, retrieving medical records Processing repeat prescriptions in accordance with practice guidelines Registering patients Updating computer systems, summarising medical records using the correct read codes Ordering, re-ordering and monitoring of stationary and other supplies Dealing with clinical waste, providing refreshments for staff and visitors, keeping the kitchen area tidy as well as the kitchen area Scanning letters onto the clinical system Supporting the nursing team in the quality outcomes framework Cleaning and restocking the consulting room Alert other team members to issues of quality and risks, assess your own performance and take accountability for your own actions