Customer service mobile communications inbound - freelancer - EU, outside Germany - 100% remote

Do you already know the hey contact heroes? Not yet? Then it's time!

The hey contact heroes stand for real innovations in customer service! We specialize in providing world-class customer service solutions. With over 500 agents, we are now in operation around the clock and around the globe in 17 countries.

100% remote - within the EU (except: Germany) The hey contact heroes are starting a new, larger project in the area of ​​prepaid customer service for a large and well-known mobile phone brand. It is an inbound service. We are looking for reliable, motivated freelancers within the EU, living outside of Germany, who will support us in the long term in inbound customer service.

If you live and work outside of Germany and would like to work remotely as an independent freelancer, you have come to the right place. Your mission: Processing inbound calls relating to prepaid products, tariffs, SIM cards, top-ups and basic technical inquiries Professional project environment with fixed contact persons Flexible working hours within the project, you decide when you work Remuneration per hour or per productive minute (depending on the project model) 100% remote - work from your location within the EU (except Germany) Your profile: 1. Legal & formal

Requirements

: Self-employment/freelancer status in the respective area Country of residence Residence outside of Germany but within the EU Ability to issue proper invoices to international clients (us) in accordance with the legal

Requirements

of your own country Fulfillment of tax obligations in your own country 2. Professional & personal

Requirements

: Knowledge of German at C1/C2 level Experience in telephone customer service is an advantage Independent working style & organization Long-term interest in working on projects 3. Technical

Requirements

: Stable internet connection (at least 50 Mbit/s) Headset, two monitors, webcam and one powerful PC Quiet, undisturbed workstation in the home office (no insight/access for third parties) Safe use of web-based tools Our offer: Long-term large project with stable utilization Attractive and fair conditions, depending on the project model Personal support from an experienced team High flexibility, you plan your assignments independently Sounds good? Then we look forward to receiving your application! Find more English Speaking Jobs in Germany on Arbeitnow