Apprentice Aftersales Advisor

Interpreting customer concerns and comments and liaising with Service Technicians Booking/scheduling vehicle services Liaising with customers about any additional work required Estimating time and costs associated with repairs using menu pricing Handling customer complaints Responding to customer requests Tracking the vehicle through the workshop Proving timely updates for customers using a range of communication methods such as telephone, email, text and social media Ensuring the highest standard of courtesy and integrity when interacting with customers and members of the public, ensuring clarity at all times Ensuring the proper understanding of customer

Requirements

and advise customers of predicted completion times and collection arrangements Progressing vehicle repairs through the workshop, utilising effective communication with workshop control to ensure agreed vehicle completion times are adhered to Responding to customer enquiries by telephone, email and in person and successfully convert these into firm bookings or refer to our Business Development Centre if the customer requests this Communicating effectively in person, by telephone, text or email to keep customers advised as to the progress of repairs and servicing Professionally selling products, services and repair work as appropriate to customers’ needs whilst ensuring all objectives are fully achieved Invoicing completed work and taking payments where required. Working as part of a team, to ensure all departmental objectives and KPI’s are achieved Working with a variety of dealer and manufacturer systems to capture data and maintain accurate data records Adopt new digital systems and processes as part of our digitalisation strategy Propose and sell-up the additional work advised through the Vehicle Health Check process Quote & sell Service Plans to retain customers to the group Encourage customer satisfaction feedback via exit briefing & follow-up contact