Head of Data Operations

Multiverse is the upskilling platform for AI and Tech adoption.We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce.Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.In June 2022, we announced a $220 million Series D funding round co-led by StepStone Group, Lightspeed Venture Partners and General Catalyst. With a post-money valuation of $1.7bn, the round makes us the UK’s first EdTech unicorn.But we aren’t stopping there.

With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output. Join Multiverse and power our mission to equip the workforce to win in the AI era.SummaryAs Head of Data Operations, you will be the operational backbone of Multiverse's D&I team.

You will ensure that our work is well planned, properly resourced and consistently delivered - while also coordinating the processes that keep the D&I team running smoothly, and directly managing and developing our Analytics Engineers and Analytics Developers.This role sits within the D&I team, reporting to the VP of Data & Insight. You will collaborate closely with our Director of Data Engineering and Domain D&I Leads, as well as engaging with company-wide processes and cross-functional teams. Success requires a highly organised, people-focused operator who thrives on bringing structure, clarity and momentum to a fast-moving technical team.What you'll focus onDeliverable Planning, Resourcing & MonitoringOwning D&I's operational planning process - ensuring that projects and deliverables are properly scoped, clearly defined and appropriately resourcedWorking with the Director of Data Engineering and Domain D&I Leads to translate roadmap priorities into well-structured plans with clear owners, timelines and dependenciesMonitoring progress against project milestones - proactively identifying risks, flagging blockers and coordinating solutions to keep work on trackManaging team capacity across Analytics Engineers and Analytics Developers - driving optimal allocation and dynamic reallocation of resource as priorities evolveTeam Process CoordinationDriving D&I's team ceremonies - including sprint planning, standups, retrospectives and quarterly planning sessions - ensuring they are well run and action-orientedOwning the triage and coordination of inbound support requests from across the business - ensuring they are prioritised fairly, assigned appropriately and resolved in a timely mannerRepresenting D&I within Multiverse-wide planning and coordination processes - including contributing to the company roadmap process and engaging with Tech and Ops support functions on behalf of the teamMaintaining D&I's team tooling (e.g.

Asana, Claude) to ensure work is well tracked, visible and up to dateActing as a key point of coordination across the D&I team - keeping communication flowing, reducing friction and helping the team focus on high-impact workProcess Improvement & StandardisationIdentifying and implementing improvements to D&I's ways of working - making our delivery processes more consistent, efficient and scalableDeveloping and embedding operational standards and best practices across the team - including how we scope work, manage handoffs and document outputsBuilding and maintaining playbooks and templates that help the team deliver consistently high-quality work with less overheadTracking D&I's own operational metrics (e.g. project velocity / support throughput) to drive ongoing improvementTeam Coaching & DevelopmentDirectly managing approx Analytics Engineers and Analytics Developers - providing day-to-day guidance, support and oversightConducting weekly 1:1s and periodic development conversations, helping team members set meaningful goals and grow within their rolesIdentifying skill gaps and coordinating appropriate learning opportunities - whether through formal training, peer learning or on-the-job stretchFostering a high-performance team culture built on accountability, collaboration and continuous improvementSupporting the recruitment and onboarding of new Analytics Engineers & Analytics Developers as neededCollaboration & Stakeholder SupportActing as a reliable operational point of contact for internal stakeholders - managing expectations, communicating progress and helping to navigate competing prioritiesWorking closely with the Director of Data Engineering and Domain D&I Leads on cross-team prioritisation, resourcing and dependency managementEngaging with Multiverse's Tech and Ops teams to ensure D&I's ways of working are well integrated with broader organisational processes and standardsSupporting the VP of D&I on team-wide communications, planning and operational initiatives

What We're Looking For

Required Experience & Skills6+ years of experience in data, analytics or technical operations - ideally within a fast-growing tech scale-up or similarly fast-moving environment2+ years of experience directly managing and developing technical teams (e.g. Analytics Engineers, BI Developers or similar)Proven track record of owning delivery planning and operational coordination within a data or engineering functionStrong experience running team ceremonies and agile-style processes effectivelyExperience triaging and managing inbound support requests across a multi-stakeholder environmentExperience engaging with company-wide planning processes (e.g. roadmap contribution, cross-functional coordination with Tech or Ops teams)Hands-on experience with project management tooling such as Asana, Jira or similarA genuine passion for people development - with the ability to coach, challenge and support individuals at different stages of their careersHighly organised with exceptional attention to detail and strong prioritisation skillsClear, confident communicator - able to translate complex plans and issues for both technical and non-technical audiencesPragmatic problem-solver who brings calm and clarity in fast-moving, ambiguous situationsFamiliarity with modern data tooling and analytics workflows (specific technical depth not required, but confidence navigating a data-heavy environment is essential)Right to work in the UKAbility to work from the Multiverse London office 3+ days per weekCommitment to Multiverse's mission and values

Benefits

Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per yearHealth & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health supportHybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a monthWork-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per yearSpace to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked! Our Commitment to Diversity, Equity and InclusionWe’re an equal opportunities employer. And proud of it.

Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality,

Diversity & Inclusion

policy here.Our Commitment to SafeguardingMultiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy, our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS).

For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings.Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.